Store Service Specialist
Store Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Does this position interest you You should apply even if you dont match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.
A Brief Overview
Provides a seamless customer experience through expertise ownership accountability and responsiveness. Provides professional and quality service to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques. Utilizes our industryleading technology to complete vehicle glass repairs and recalibrations.
What you will do
Welcome inshop customers and resolve customer concerns quickly and efficiently without breaking a sweat often coming up with creative solutions.
Manage incoming calls emails and faxes for service issues pricing warranties commercial dispatch repair cash wholesale and sameday reschedules/cancellations.
Ensure efficient operations by confirming and completing work order information including insurance verification additional parts and missing information.
Breeze through administrative tasks such as buyouts invoices work orders managing deleted work orders and processing credit memos and rebills.
Review orders from the contact center and manage dealer part orders and special accounts.
Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
Repair chips cracks and other auto glass related issues on customer vehicles.
Manage work orders customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.
Recalibrate automotive safety systems including troubleshooting and completing diagnostic testing.
Safely operate customer vehicles companyissued tools and chemicals utilized throughout the workday.
Store opening and closing procedures
Performs other duties as assigned
Complies with all policies and standards
What youll get:
Competitive weekly pay starting at $18.30/hour.
Seasonal MayAugust
Paid training and all the tools and resources youll need to be successful.
Education Qualifications
High School Diploma GED or equivalent Required.
Valid stateissued drivers license and any other licenses (as required by federal state and local laws) to operate a company vehicle. Required
Onthejob training/completion of Safelite SafeTech certification. Required
Experience Qualifications
13 years Telephone operations or business administration experience. Required
Ability to provide world class customer service in a changing fastpaced operation.
Must be 18 years of age or older.
Skills and Abilities
Lifting and carrying up to 25 lbs. for short periods assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
Ability to work in tight spaces bend and twist body
Ability to use a variety of hand tools and power tools safely and effectively
Ability to operate a motor vehicle in accordance with all federal state and local laws
Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
Ability to work with chemicals (including but not limited to flammable chemicals) as applicable per the Safelite Way of Fitting
Ability to work scheduled days with flexibility on start and end times to accommodate customers needs
Problemsolving and ability to troubleshoot issues independently and collaboratively
Ability to read write and interpret the English language and technical directions
Ability to communicate orally (via phone) and written (via computer or other electronic means)
Ability to maintain a professional appearance adhering to Company uniform and PPE policies
Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g. time pressure and productivity measures)
Internal Associates: Already a member of the Safelite team Apply through your Workday account by searching Find Open Jobs.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and were proud to be an equal opportunity employer. Learn more at
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Inc. policies and practices.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
