Technical Consultant - Data Validation

The Professional Services department provide Data Quality consultancy services to assist our customers achieve their Data Quality goals. The department is also responsible for providing presales support to our sales team project management for our larger consultancy engagements and customer engagement services.  

This is an ideal position role for a Consultant with experience managing key client relationships with a focus on providing consultative technical guidance on how to maximise the use of Experian Data Qualitys data validation tools and services. 

The role involves managing multiple clients and complex projects with multiple stakeholders and thirdparty systems integrators. You will need to be comfortable working with software engineers and endusers to gain a complete understanding of requirements and help define appropriate solutions. You will also be expected to train and delegate work to other consultants in the team as required to build a robust and scalable basis for providing integration services in future. Contributing to building the skills of and knowledge of the wider Professional Services team and to continuous process improvement are important elements of this role. 

Responsibilities  

• Provide consultancy and mentoring to our customers on how best to use our products to meet their business requirements.  

• Manage the endtoend delivery process in a consulting capacity from scoping requirement gathering delivery of solution and documentation and training.  

• Handle critical and highpriority customer requests delivering consistently great customer service. 

• Provide training and upskilling opportunities to other team members ensuring they are equipped to handle integration assistance tasks in the future. 

• Collaborate with the project coordinator and commercial teams to appropriately prioritise projects and set clear expectations around project timescales and risks. 

• Review and improve existing processes and knowledgebases related to integration assistance. 

• Provide expert guidance and support to clients on the integration and use of EDQs REST APIs for contact data validation and enrichment onpremise solutions and supported integrations into systems such as Salesforce and MS Dynamics. 

• Act as the voice of the client when working with product and engineering teams helping them scope and prioritize requirements based on real client feedback and needs. 

Qualifications :

Qualifications

• Graduate calibre 2.1 or above ideally in computer science maths science discipline) or equivalent qualifications
• Customer facing experience preferably in a consultancy role with strong relationship building skills at all levels both internally & externally
• Highly tuned organisation skills
• Strong understanding of Web APIs and how they are integrated
• Ability to quickly analyse understand and document complex requirements.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Fulltime