Educational Technology Specialist
Educational Technology Specialist
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Job Description
Grandview Heights isseeking an innovative and techsavvy Educational TechnologySpecialist to provide training management support and implementation on districtadopted technology device and digital services. This position focuses on configuration synchronization and managing the applications in use by students teachers and district staff.A strong background in digital learning platforms and technical support are essential.
Title: Educational Technology Specialist
Reports to: Chief Technology Officer
Employment Status: GHESSA 260 days 8hrs per day
Qualifications:
- High school diploma required or equivalent Associates or Bachelor degree in related field preferred
- Certifications or degree in a technologyrelated area
- Expertise in troubleshooting deploying and managing Google and Apple Operating Systems and devices
- Experience in supporting and training with educational technology
- Acceptable BCI and FBI checks
Essential Job Functions:
- Users Accounts Software and Data Support
- Manages the OneRoster Synchronizations with 3rd party service providers
- Collaborates on the user provisioning and deprovisioning processes
- Supports assistive technologies for student services
- Collaborates on the application approval process
- Organizes monitors and coordinates our Student Data Privacy Agreements
- Provides new student and staff orientations
- Provides training to staff and students on software and hardware
- Tech Support Tasks
- Frequently monitor the support channels ticketing system and our walkup tech station
- Promptly address support requests and troubleshoots system and network problems in a timely manner
- Leads initial contact and investigation of staff and student support requests
- Effectively troubleshoots problems with or without prior experience and works quickly to resolve issues
- Researches and understands emerging technologies
- Manages monitors and updates ticketing and asset inventory system
- Assigns and distributes new and refreshed technology devices as requested
- Efficient in all steps of system deployment including project planning system management and documentation
- Supports the asset recycling and disposal process
- Professionalism and Judgment
- Makes quality choices in decisionmaking situations
- Follows internal procedures and policies
- Keeps a positive attitude appropriate demeanor and professional appearance
- Participates in professional development opportunities
- Resolves conflicts with staff and works to promote a positive culture and climate
- Knows when it is appropriate to ask for assistance
- Is selfreliant in terms of prioritization and management of tasks
- Customer Service and Collaboration
- Aspire to always give outstanding customer service
- Be proactive personable and easy to get along
- Properly survey the technical demands of staff when problems occur
- Changes delivery of technology language based on each staff members level of understanding
- Understands technologys impact on teaching and learning
- Collaborates with all staff to improve their ability to efficiently use reliable technology
Working Conditions:
- Potential exposure to blood or other bodily fluids and tissue
- Exposure to potentially dangerous and violent situations
- Occasional operation of a vehicle in inclement weather
- Regular requirement to sit stand walk talk hear see and read
- Regular requirement to lift equipment up to 50 pounds
Grandview Heights Schools is an equal opportunity employer in all areas of employment and promotion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
