Call Center Agent - Cebu - Healthcare
Call Center Agent - Cebu - Healthcare
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is looking for an Englishspeaking Patient Care Navigator to work onsite in Cebu City. The prescreening interview will be held over the phone so please ensure your line is accessible.
**Start Date:** May 5 2025
**Work Setup:** Onsite
**Qualifications:**
Completed college education or an Associate Degree
Excellent communication skills
Minimum of 1 year of experience in a BPO setting handling inbound/outbound calls
**Duties:**
Receive inbound calls from injured workers and/or supervisors greet callers warmly and professionally to deliver excellent customer service and quickly route calls requiring triage to the appropriate queue.
Follow standard operating procedures protocols algorithms and customer directives while gathering relevant information from injured workers or supervisors and providing the necessary details to the caller.
Enter information about injured workers into the Triage software application ensuring that it accurately represents the specifics of each inbound/outbound call.
Maintain clear and effective verbal communication with callers employing appropriate questioning techniques and asking for clarification when needed.
Understand and apply all clientspecific instructions that arise during the call gathering or sharing information with injured workers and/or supervisors as directed.
Employment Type
Full Time
