Quality Control and Improvement Analyst
Quality Control and Improvement Analyst
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of the Regulatory Compliance Management (RCM) Programs team within Enterprise Wide Compliance (EWC) the Quality Control & Improvement Analyst will work with the Sr. Consultant Quality Control & Improvement reporting to the Director RCM Programs. The roles objective is to support the of a riskbased quality control and improvement program that provides reasonable assurance on the quality and efficiency of RCM processes. This role will analyze data and quality review outcomes to identify areas for improvement and implementing strategies to enhance overall quality control and operational effectiveness of RCM processes.
At CIBC we enable the work environment most optimal for you to thrive in your role youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 23 days per week onsite while other days will be remote.
How youll succeed
Quality control Assist with the identification development and maintenance of required procedures and processes related to Quality Control and Improvement activities. Prepare and maintain records of Quality Control testing. Investigate and analyze the root causes of quality issues and operational inefficiencies.
Analysis and Documentation Conduct thorough analysis quality RCM process control reviews performed and based on insights identify opportunities/recommend improvements to enhance the effectiveness and efficiency of RCM activities including areas for enhancement of methodology (including documented policies and procedures) training and process changes. Document for escalation nonconformance issues considered material and assist with identifying solutions with relevant stakeholders. Assist with the compilation of data/content for production of periodic Quality Control reports. Assist in benchmarking initiatives to ensure best in class Quality Control practices.
Program Execute a riskbased quality control and improvement program that provides reasonable assurance on the quality of RCM processes and key outputs including RCM Library compliance risk assessment regulatory development monitoring and compliance reporting. Share internal/external insights lessons learned and enhancement opportunities with RCM Programs and leaders for consideration. Collaborate with Oversight Functions to ensure adherence to established quality guidelines. Identify opportunities for process improvement through data analysis and continuous monitoring. Ensure compliance with regulatory and enterprise requirements by reviewing quality of deliverables produced by the Compliance team and to improve performance of daytoday activities. Assist with identifying opportunities for continuous quality monitoring using relevant data points reporting and dashboards.
Who You Are
You can demonstrate 3 to 4 years experience in executing quality control and continuous improvement activities. Prior RCM experience is an asset.
You can demonstrate 3 to 4 years experience in Quality Assurance and process improvement within banking or financial services with working knowledge of risk management environment standards regulations and mitigation and experience in identifying continuous improvements
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise and conveying findings recommendations effectively to influence key stakeholders.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way through excellent written and presentation skills.
Youre inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Toronto81 Bay 31st FloorEmployment Type
RegularWeekly Hours
37.5Skills
Compliance Reporting Compliance Testing Decision Making Regulatory Compliance Risk Assessments Strategic AdviceRequired Experience:
IC
Employment Type
Full-Time
