Guest Service Agent - Conrad New York Downtown
Guest Service Agent - Conrad New York Downtown
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$ 30 - 40
1 Vacancy
Job Description
The stunning Forbes 4Star Conrad New York is looking for aGuest Service Agent to join the Guest ServicesTeam!
Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan featuring 463 rooms 30000 square feet of banquet space and 3 food and beverage outlets. This includes a 3meal restaurant rooftop bar and inroom dining.
Classification: FullTime
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What will I be doing
As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with checkout including but not limited to ensuring rooms and services are correctly accounted using the pointofsale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- Use upselling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
- Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction
- Receive input retrieve and relay messages to guests
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
#LICS2
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
