Program Manager Returns Transportation WW Returns Recommerce Reverse Logistics Services
Program Manager Returns Transportation WW Returns Recommerce Reverse Logistics Services
Posted on :
01-05-2025
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1 Vacancy
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Job Description
Amazons Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers selling partners and shippers and benefit people and the planet. WWRR includes the full complement of business product program operational data and software engineering teams who work together to identify and remove defects that cause returns reinvent the return experience and manage the lifecycle of returned overstock and damaged products with the objective of throwing nothing away.
We are looking for a Program Manager to join the North America Returns Transportation team to help adapt strategies plans and solutions in response to business requirements. The ideal candidate will be excited about understanding and implementing programs while will partnering with various key stakeholders across business and technology teams to dive into the business challenges understanding and identifying insights while providing scalable solutions. This role requires an individual who will focus on ensuring every Amazon Launch or Program has the required technical and operation support across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders.
Key job responsibilities
Provide program management and define project plans including implementation activities process development documentation and communication for program/process rollout with ongoing support
Design and implement scalable processes and procedures with business growth
Develop and define KPIs and metrics for programs and processes
Drive resolution of customer issues (internal/external) through deep dives
Prepare and deliver business requirement reviews to leadership teams
Excellent writing skills to create artifacts easily digestible by multiple stakeholders
Be selfdriven and show ability to deliver on ambiguous projects with incomplete data
About the team
We are a diverse team who embrace the different perspectives and experiences of our team mates prioritize fun at work encourage worklife harmony and celebrate our wins and accomplishments together. We are backed by strong leadership dedicated to operational excellence. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience then we want you on our team.
2 years of program or project management experience
Bachelors degree or equivalent
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to leadership
Experience in a highly analytical resultsoriented environment with cross functional interactions
Knowledge of SQL
Experience with Excel
Masters degree or MBA in business operations science or related field
1 years of driving process improvements experience
1 years experience in Transportation or Operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a Program Manager to join the North America Returns Transportation team to help adapt strategies plans and solutions in response to business requirements. The ideal candidate will be excited about understanding and implementing programs while will partnering with various key stakeholders across business and technology teams to dive into the business challenges understanding and identifying insights while providing scalable solutions. This role requires an individual who will focus on ensuring every Amazon Launch or Program has the required technical and operation support across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders.
Key job responsibilities
Provide program management and define project plans including implementation activities process development documentation and communication for program/process rollout with ongoing support
Design and implement scalable processes and procedures with business growth
Develop and define KPIs and metrics for programs and processes
Drive resolution of customer issues (internal/external) through deep dives
Prepare and deliver business requirement reviews to leadership teams
Excellent writing skills to create artifacts easily digestible by multiple stakeholders
Be selfdriven and show ability to deliver on ambiguous projects with incomplete data
About the team
We are a diverse team who embrace the different perspectives and experiences of our team mates prioritize fun at work encourage worklife harmony and celebrate our wins and accomplishments together. We are backed by strong leadership dedicated to operational excellence. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience then we want you on our team.
2 years of program or project management experience
Bachelors degree or equivalent
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to leadership
Experience in a highly analytical resultsoriented environment with cross functional interactions
Knowledge of SQL
Experience with Excel
Masters degree or MBA in business operations science or related field
1 years of driving process improvements experience
1 years experience in Transportation or Operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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