Customer Excellence Lead Amazon Key
Customer Excellence Lead Amazon Key
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
At Amazon Key we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization we invent new devices software and services to solve critical access problems for our customers
We are seeking a motivated and multitalented Customer Experience Lead who will be responsible for driving continuous improvement initiatives as we scale our newest access control product portfolio.
This role is inherently crossfunctional this leader will work closely with engineering product/program management design sales operations finance legal business development customer service and executive teams to 1)Set up metrics and anecdote collection mechanisms to identify customer experience related issues 2)Drive process improvement initiatives to drive down defects and improve customer satisfaction 3)Identify opportunities for product feature enhancements based on emerging customer feedback and prioritize fixes
A successful candidate will be highly analytical resourceful customerfocused team oriented and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on endtoend ownership and successfully delivering results in a fastpaced and dynamic business environment.
Bachelors degree
7 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience in collecting customer feedback/ anecdotes
Knowledge of SQL/Salesforce/Excel/other BI tools/genAI tools
Experience owning technology products
Experience presenting to senior leadership
Tech fluency to diagnose triage and set processes around software and hardware related issues
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145700/year in our lowest geographic market up to $240900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking a motivated and multitalented Customer Experience Lead who will be responsible for driving continuous improvement initiatives as we scale our newest access control product portfolio.
This role is inherently crossfunctional this leader will work closely with engineering product/program management design sales operations finance legal business development customer service and executive teams to 1)Set up metrics and anecdote collection mechanisms to identify customer experience related issues 2)Drive process improvement initiatives to drive down defects and improve customer satisfaction 3)Identify opportunities for product feature enhancements based on emerging customer feedback and prioritize fixes
A successful candidate will be highly analytical resourceful customerfocused team oriented and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on endtoend ownership and successfully delivering results in a fastpaced and dynamic business environment.
Bachelors degree
7 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience in collecting customer feedback/ anecdotes
Knowledge of SQL/Salesforce/Excel/other BI tools/genAI tools
Experience owning technology products
Experience presenting to senior leadership
Tech fluency to diagnose triage and set processes around software and hardware related issues
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145700/year in our lowest geographic market up to $240900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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