Provide technical support to internal trading systems including troubleshooting and identifying root causes and proactively improve solutions and enhancements
Timely respond to alerts queries and issues raised by trading teams and resolve the tickets in a timely manner
Facilitate onboarding of new accounts and complete setup in relevant tradingrelated systems
Liaise with other teams and continuously develop innovative ways to improve processes and procedures
Assist with system automation projects
Document detailed procedures review and enhance existing technical documentation
Who You Are
2 years of trading infrastructure and application support experience
Strong technical skills and interest in technologies such as Python & Linux
Fluency in English & Mandarin Chinese to communicate effectively with colleagues across different locations
Detailoriented with good problemsolving skills
Ability to work under tight timelines and pressure in a very fastpaced environment and be able to adjust the priority of assignments on short notice
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