Recreation Supervisor Sports Comm Partner

JOB TITLE: Recreation Supervisor Sports & Comm Partner

DEPARTMENT: Community Services

POSTING NUMBER: 106732

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35 hour workweek

LOCATION: Hybrid Model* when working onsite you will report to the location of FCCC E.

SALARY GRADE: 6

HIRING SALARY RANGE: $100277.00 $112812.00 per annum

MAXIMUM OF SALARY RANGE: $125346.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: April 28 2025

CLOSING DATE: May 9 2025

AREA OF RESPONSIBILITY:

The Recreation Facility Supervisor is responsible for managing the day to day activities related to facility operations and recreation programming and customer service at an assigned facility/group of facilities. This role is also responsible for providing leadership and guidance to a team of full time and part time staff through coaching goal setting performance management recruiting hiring training and professional development. The Recreation Facility Supervisor role takes part in support of the City strategy of enhancing quality of life through excellence in the delivery of recreational activities. The Recreation Facility Supervisor reports to the District Manager Recreation.

Direct Reports

Responsible for the Supervision of the following staff:

• Operations: Operations Coordinator Facility General Operators PartTime Operations Staff
• Programing (Aquatics General Active Living/Fitness): Program Coordinator Programmers PartTime Programming Staff
• Administration: Facility Clerks PartTime Customer Service Representatives

Supervisory & Team Leadership

• Applies sound human resources management practices and is responsible for the safety of staff volunteers and customers delivering and participating in programs and services with Recreation.
• Incorporating and strengthening collaboration and interdisciplinary teamwork.
• Manage coach and provide guidance to promote effective full and parttime employee relations and encourage increased morale innovation and productivity to meet business needs.
• Manage the daytoday supervision including planning/scheduling work distribution/followup training/coaching and monitoring of work conditions.
• Responsible for Human Resources administration including recruitment of full time and part time staff compensation performance evaluations progressive discipline and dismissal.

Community Development

• Direct delivery of programming and services through program teams to meet the needs of the communities (schools special events provincial programs).
• Partnership engagement establishment and management to foster program development and delivery to address community needs.
• Implement outreach services to the surrounding community and establish a presence within the community.
• Supports the Community Development and Partnership team with divisional initiatives

Customer Service

• Develop and implement a customer service plan to ensure quality service to users maintaining the corporate image and ensuring that the business programs and services are profiled in a positive manner.
• Ability to establish and maintain working relationships and work collaboratively with internal and external stakeholders with demonstrated interpersonal skills including tact and diplomacy with diverse stakeholders.
• Provides input to the development and implementation of service standards policies and procedures for the Recreation Division.
• Responsible for the development and implementation of programming policies and standards to ensure that highquality programs are available to all residents of Brampton with a focus on community development and outreach to all neighbourhoods.
• Provides strong analytical problem solving and decision making skills to assess multiple issues emergency situations complex projects that lead to the development of resolution options decision and implementation of decision necessary of efficient and effective operations and customer resolution.
• Ability to effectively respond to and resolve complex complaints and problems.
• Put in place processes training action plans and followup processes to respond effectively to emergencies and incidents.
• Respond to emergencies and incidents managing critical care response and followup with staff volunteers customers management and emergency teams.

Quality Assurance

• Reporting and following up on all incidents accidents property damage and theft ensuring that the business and practices conform to relevant policies procedures and legislation.
• Develop implement and manage maintenance resources and establish systems for the preventative maintenance demand maintenance equipment maintenance health and safety energy management security asset management housekeeping management and quality assurance.
• Accountable for the compliance monitoring implementation and management of processes and systems to ensure standards policies and reporting requirements are adhered to and maintained

Business Development

• Tracks trends and use knowledge management practices best practices changing community needs to ensure appropriate service delivery.
• Accountable to manage business and marketing plans operating budgets financial systems and revenue generation while working with internal department staff and external community resources.
• Develop work plans and allocate resources to ensure programs and services meet community needs and revenue projects are achieved.
• Provide timely communication and input on capital and operating budgets
• Monitor monthly capital and operating budgets and make recommendations when required.
• Ability to manage control and monitor multiple budget and allocate assets and resources
• Prepare various reports and present to elected officials and leadership team
• Participate in related corporate projects and initiatives ensuring the needs of recreation are represented and the skills from the division are offered and applied.

SELECTION CRITERIA:

EDUCATION:

• University degree or college diploma in a relevant discipline;

EXPERIENCE:

• Minimum of 5 years experience in a related field.
• Minimum of 5 years of supervisory experience preferably in a unionized environment.

OTHER SKILLS AND ASSETS:

• Ability to understand and react to financial statements including budgets;
• Excellent public relations skills and ability to effectively deal with the public;
• Ability to lead coach motivate discipline and develop employees;
• Able to successfully develop lead and work within a customerservice oriented team environment;
• Ability to establish positive working relationships within the division and organization;
• Welldeveloped time management and organization skills;
• Working knowledge of relevant legislation;
• Marketing skills and business experience in a leadership role;
• Proficiency in MS Office Perfect Mind or related registration and booking software

**Various tests and/or exams may be administered as part of the selection criteria.

LISE

#LIHybrid

Interview: Ourrecruitmentprocessmaybecompletedwith video conference technology.

As part of the corporations Modernizing Job Evaluation project this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience please apply online by clicking the button above quoting reference #106732 by May 9 2025and complete the attached questionnaire. We thank all applicants; however only those selected for an interview will be contacted. The successful candidate(s) will be required as a condition of employment to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process applicants will be invited to complete a selfidentification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey please select prefer not to answer as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity equity and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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