Hotel Front Desk AssociateNight Auditor
Hotel Front Desk AssociateNight Auditor
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Job Description
Hotel Front Desk Associate/Night Auditor
Introduction
Welcome to Thind Management a familyowned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thinds motto Well Take It from Here. Our team of experienced leaders are dedicated to delivering the highest standards of training providing tools and ensuring professional growth of our team members.
Job Summary
We are seeking a motivated front desk associate/night auditor with a positive attitude. One who is responsible for providing exceptional guest service and ensuring smooth operations at the front desk. This position serves as the face of the hotel and are responsible for creating a positive first impression for guests. The front desk associate/night auditor handles guest checkins and checkouts manages reservations addresses guest inquiries and provides general information about the hotel and its amenities.
Core Job Responsibilities & Duties
- Greet guests immediately with a warm friendly and sincere acknowledgement
- Must follow company dress code and always be presentable
- Provide customer service to guests by verifying their reservation details checkingin guest into assigned room providing them with rooms keys and ensuring proper payment and billing information is collected
- Provide information about hotel facilities services activities amenities local attractions and any other relevant information
- Handle incoming reservations through phone calls emails or online booking systems
- Assist guests in making new reservations modifying existing ones or cancelling bookings
- Address guest inquiries concerns and special requests promptly and courteously
- Assist guests with luggage transportation arrangements and other requests
- Maintain accurate guest records including personal information and payment details
- Update and maintain the front desk logbook shift reports and other relevant documents or communication platforms used by the hotel
- Handle cash transactions and maintain a balanced cash drawer
- Ability to learn and use online systems
- Communicate with housekeeping maintenance and other hotel departments to ensure guest satisfaction or to resolve issues promptly
- Communicate effectively with team members to ensure a seamless operation
- Follow hotel procedures for guest safety including verifying identification monitoring guest access and maintaining a secure and clean front desk area
- Handle emergencies and report incidents to the appropriate authorities
- Ensure all areas around front desk area are clean and presentable for guests first impression
Qualification Standards & Company Requirements
- Excellent communication skills and interpersonal skills required
- Strong problemsolving abilities and the ability to handle guest complaints
- Ability to work efficiently and independently in a fastpaced environment
- Previous experience in customer service or hotel industry preferred
- High school diploma or equivalent; additional education in hospitality or related field is a plus
*Please note that specific job requirements and responsibilities may vary depending on the companys policies size and other factors*
Required Experience:
Manager
Employment Type
Full-Time
