Customer Experience Training Specialist - Access York Training Officer
Customer Experience Training Specialist - Access York Training Officer
Posted on :
01-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
POSITION PURPOSE
Reporting to the Program Manager Education & Training is responsible for planning designing developing organizing and delivering and monitoring training programs consistent with provincial and departmental program applications and technologies; undertakes and participates in research special projects and evaluation of practices and procedures.
Reporting to the Program Manager Education & Training is responsible for planning designing developing organizing and delivering and monitoring training programs consistent with provincial and departmental program applications and technologies; undertakes and participates in research special projects and evaluation of practices and procedures.
MAJOR RESPONSIBILITIES
- Collaborates/works with internal stakeholders and follows the corporate strategic leadership planning and direction related to this function.
- Researches designs develops and delivers learning plans modules and manuals.
- Conducts needs analysis surveys and assessments to determine learning and development needs and areas requiring support.
- Assesses learner performance against learning objectives providing feedback and coaching on performance.
- Implements appropriate tools to evaluate the effectiveness of training programs; prepares summary reports on participant feedback and makes recommendations or adjustments as required.
- Researches program training technology legislated training requirements individual and group learning and development plans.
- Responds to customer service inquiries and ensures responsive customer service in program areas.
- Participates or acts as Department representative on various internal and external committees task forces and focus groups as directed.
- Manages information in accordance with legislation and corporate standards.
QUALIFICATIONS
- Successful completion of a Community College Diploma in Business Administration Social Sciences Adult Education Training and Development or related field or approved equivalent combination of education and experience.
- Minimum three 3 years demonstrated experience in adult education including program design delivery and evaluation and/or training and development experience in related program area.
- Knowledge and demonstrated ability in instructional design analysis measurement evaluative methods facilitation and presentation skills.
- Solid analytical research planning coordination and project management skills with ability to work independently on diverse projects.
- Strong interpersonal relationship skills to communicate effectively with all levels of staff external stakeholders etc.
- Demonstrated knowledge skill and experience in writing training modules programs reports and delivering training.
- Knowledge of the relevant program systems and applications.
- Ability to problem solve and work with changing legislation and organization structure.
- Demonstrated ability in York Region corporate core competencies.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
