LPS IT Service Desk Support Technician
LPS IT Service Desk Support Technician
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Job Description
(EXTERNAL) 2025APR29
LPS IT SERVICE DESK SUPPORT TECHNICIAN
(PERMANENT FULLTIME)
**Please note only applications submitted through the Bamboo HR link below will be accepted. Applications submitted through City of Lethbridge website or other thirdparty sites will not be considered**
City of Lethbridge proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory home of Kainai Piikani Siksika and Amskapi Piikani (Montana USA) First Nations. Lethbridge is also located within the Mtis Nation of Alberta Region III. Lethbridge is southwestern Albertas largest community close to the Rocky Mountains and strategically located two hours south of Calgary. We are home to just over 111000 residents and two major postsecondary institutions the University of Lethbridge and Lethbridge Polytechnique. The City of Lethbridge recognizes the diversity of our community and is working to ensure programs services facilities and employment opportunities are inclusive to all people.
The Lethbridge Police Service is currently accepting applications for afulltime permanentposition of IT Service Desk Support Technician. The IT Service Desk Support technician position is a complex and fastpaced role where a variety of technical work is required involving the implementation administration maintenance and documentation of the LPS business applications and interfaces. This position ensures high levels of availability in a 24/7 emergency services environment. The overall purpose of the job includes being the primary point of contact between the LPS IT Section and the users of the IT services enter calls into a tracking system; evaluate calls to determine appropriate response referral or escalation provide Tier I technology support for service desk calls; conduct hardware and software inventory tracking maintenance and reporting.
IT for the Lethbridge Police Service (LPS) might not be what you think! We are working with some pretty cool technologies that you might not get to experience in a traditional IT job. It certainly doesnt get boring and the team is great. We work with the police who are fantastic customers that really appreciate what we do. If you want to know more just ask!
This permanent fulltime position falls under the protection of a collective agreement associated to the Canadian Union of Public Employees (CUPE) Local 70 contract. CUPE Local 70 represents employees who are employed in number of civic departments within the City of Lethbridge.
Wage:$40.24 per hour2025 Rate.
Hours:Monday to Friday 37.5 hours per week
(Flexible/Compressed Work Week is available)
The City of Lethbridge offers a competitive and flexible compensation package including a generous health care spending account and a defined benefit pension plan (LAPP).
As the Service Desk Support Technician you will:
- Provide frontline telephone and/or remote user support related to workstation hardware and LPS lineofbusiness applications.
- Provide enduser technical support and assistance to requests received via email phone/PA and walkin or assigned by IT Manager and senior IT staff.
- Assist endusers with ongoing application/network issues including troubleshooting analysis and problem resolution.
- Escalate calls and requests to appropriate IT staff.
- Monitor progress of requests from inception to resolution.
- Facilitate and prepare technical training rooms and resources.
- Diagnose hardware and software problems and replace defective components.
- Maintain and keep current the service request tracking system with the details of the steps taken to resolve issues and any additional pertinent information such as notes comments and attachments.
- Advise and instruct/train users on a variety of technological issues.
- Consult with endusers and recommend IT solutions including planning and implementation.
- Maintain a comprehensive understanding of the IT infrastructure and architecture.
- Installation configuration and deployment of workstations peripheral devices and software applications.
- Perform troubleshooting as required and be the expert in service reliability and sustainability.
- Work with Systems Administrators to identify troubleshoot and resolve hardware software external and internal interfacerelated datarelated business process related and networkrelated problems encountered by endusers.
- Perform daily system monitoring verifying the integrity and availability of all hardware server resources systems and key processes reviewing system and application logs and verifying completion of scheduled jobs.
- In collaboration with the IT Manager coordinate the purchase of desktops servers software and peripherals.
- Work with vendors to resolve system issues; research and test possible solutions and implement solutions.
- Recommend changes to the IT Manager to improve service systems.
- Manage lead and/or assist with specialized policing systems as directed by the IT Manager
As the successful candidate you will have:
A High School Diploma/Equivalent plus up to two years of post secondary education in Information Technology Computer Science or an equivalent field and aminimum of three 3 years work experience with the following responsibilities and technologies:
- Possess a strong customer service focus with the ability to meet and deal effectively and professionally with a variety of endusers IT staff coworkers and external contacts.
- Support a standard Microsoft desktop including Windows Office Outlook and Teams.
- Expert Microsoft Operating System and Office Suite skills.
- Extensive experience with a networked PC environment.
- Experience with wireless and mobile devices.
- Above average ability to effectively communicate in a technical and nontechnical manner in both oral and written form.
- Proven ability to effectively manage multiple priorities and meet deadlines.
- Ability to manage multiple tasks with frequent interruptions occasionally in urgent situations.
- Demonstrated ability to be detail oriented.
- Strong analysis critical thinking and problem solving/decision making skills.
- Strong organizational and interpersonal skills.
- Ability to excel both independently and as a team member in a dynamic collaborative environment.
- Proven handson software and hardware troubleshooting experience.
- Experience with online meetings and meeting room technologies.
- Working knowledge of network security.
- Ability to work under pressure to meet tight deadlines.
The successful candidate is required to consent to a police security clearance which includes the voluntary completion and submission of a personal disclosure form (lifestyle questionnaire) criminal and police records check reference checks and truth verification through polygraph examination.
STEPS OF HIRING PROCESS
- Resumes will be reviewed for relevant qualifications education experience training and skills
- Selected applicants will be contacted to complete a Personal Disclosure Form and Security Clearance Declaration (applicable to applicants outside of LPS)
- Competitive applicants will be contacted for a Behavioral Descriptive Interview
- Completion of a satisfactory police fingerprinting check (applicable to applicants outside LPS)
- Successful completion of a Polygraph Examination Procedure (applicable to applicants outside LPS)
- Security Clearance Check will be conducted (applicable to applicants outside LPS)
- Reference verification of a minimum of three professional references (applicable to applicants outside LPS)
- A successful candidate(s) will be selected and offered the position
- All components of the selection process will be administered scored evaluated and interpreted in a fair and uniform manner.
- Duration of the hiring process may take approximately two to three months
Qualified candidates are invited to submit their resume with cover letter online via the bamboo HR link posted above.
Submissions will be accepted until Tuesday May 13 2025 at 4:00PM MST
For further information on this opportunity please contact: Gary Jurasek LPS Information Technology Manager.
**Please note only applications submitted through the Bamboo HR link above will be accepted. Applications submitted through City of Lethbridge website or other thirdparty sites will not be considered**
Facility Dogs
As a prospective employee it is important for you to know that LPS has two facility dogs in the workplace. LPS facility dogs are here to support our employees in positive constructive manner. Further LPS facility dogs support the emotional needs of victims and or witnesses through the Criminal Justice Process. A Facility Dog is directed by a professional with specialized expertise. Facility dogs frequent many areas of our building. In addition we have police service dogs. Our police service dogs have minimal interaction with employees on site under the supervision of a trained handler.
Landed Immigrant/Citizenship Status Canada
The Lethbridge Police Service welcomes employment applications from those who are currently Canadian Citizens or Canadian Permanent Residents. We require a significant background screening process to obtain a successful security clearance as a condition of employment with our agency. As an employer we are unable to sponsor Canadian Work Permits/Visas or Permanent Residence applications at this time.
Work Location
LPS employees are required to carryout their assigned duties inperson at a Lethbridge Police Service facility. Our Lethbridge Police Service Headquarters are located at 135 1st Avenue South Lethbridge AB T1J 0A1**
THE CITY OF LETHBRIDGE IS AN EQUAL OPPORTUNITY EMPLOYER
We thank all applicants in advance for their interest.
We will only contact individuals selected for interviews.
Required Experience:
IC
Employment Type
Full-Time
