Program Manager I RLS WWRR
Program Manager I RLS WWRR
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
is looking for highjudgment individuals to join us as a Program Manager. Individual will be responsible for monitoring key metrics associated with quality cost and customer experience with respect to instore experience. The primary objective is to evaluate the metrics and initiate programmatic interventions to improve the same. The role would require close coordination with internal and external stakeholders. Ideal candidate is supposed to display analytical acumen and right judgment calls towards improving the overall customer experience
Key job responsibilities
Create and maintain multiple metrics related to Quality customer experience and cost
Closely monitoring metric trends and deriving actionable insights
Working closely with stakeholders for data dive deeps and initiating corrective actions
Leading programmatic interventions for metric improvement
Creating and publishing program newsletters and flashes
Stay uptodate with industry trends regulations and best practices related to retail counter operations and customer experience.
Maintain strict confidentiality and adhere to the companys ethical standards and code of conduct.
About the team
The InStore Experience team was created to provide a consistent worldclass experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products processes and methods that build trust and deliver value for customers selling partners and shippers. Our agile collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality we constantly seek new ways to improve the customer experience. Through our customerobsessed work we strive to create positive outcomes that support Amazons broader mission and values.
1. Bachelors degree in a relevant field such as Business Administration Retail Management or Operations Management.
2. 12 Years Experience in Program or Project Management
3. Familiarity with continuous improvement methodologies (e.g. Lean Six Sigma).
4. Strong understanding of retail counter operations customer experience principles and quality assurance practices.
5. Excellent communication and interpersonal skills with the ability to effectively interact with various stakeholders.
6. Strong analytical and problemsolving abilities.
7. Proficiency in using Microsoft Excel & Microsoft Office Suite and familiarity with data analysis tools.
8. Willingness to travel frequently to different retail locations.
1. Strong communication and time management skills.
2. Ability to work independently and as part of a team.
3. Ability to write SQL queries and work on MS excel
4. Certifications and experience in project management.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52700/year in our lowest geographic market up to $112500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Create and maintain multiple metrics related to Quality customer experience and cost
Closely monitoring metric trends and deriving actionable insights
Working closely with stakeholders for data dive deeps and initiating corrective actions
Leading programmatic interventions for metric improvement
Creating and publishing program newsletters and flashes
Stay uptodate with industry trends regulations and best practices related to retail counter operations and customer experience.
Maintain strict confidentiality and adhere to the companys ethical standards and code of conduct.
About the team
The InStore Experience team was created to provide a consistent worldclass experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products processes and methods that build trust and deliver value for customers selling partners and shippers. Our agile collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality we constantly seek new ways to improve the customer experience. Through our customerobsessed work we strive to create positive outcomes that support Amazons broader mission and values.
1. Bachelors degree in a relevant field such as Business Administration Retail Management or Operations Management.
2. 12 Years Experience in Program or Project Management
3. Familiarity with continuous improvement methodologies (e.g. Lean Six Sigma).
4. Strong understanding of retail counter operations customer experience principles and quality assurance practices.
5. Excellent communication and interpersonal skills with the ability to effectively interact with various stakeholders.
6. Strong analytical and problemsolving abilities.
7. Proficiency in using Microsoft Excel & Microsoft Office Suite and familiarity with data analysis tools.
8. Willingness to travel frequently to different retail locations.
1. Strong communication and time management skills.
2. Ability to work independently and as part of a team.
3. Ability to write SQL queries and work on MS excel
4. Certifications and experience in project management.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52700/year in our lowest geographic market up to $112500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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