Emergency Coordinator I
Emergency Coordinator I
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1 Vacancy
Job Description
Title: Emergency Coordinator I
State Role Title: 69151
Hiring Range: commensurate based on experience
Pay Band: 3
Agency: Dept Behavioral Health/Develop
Location:Western State Hospital
Agency Website: Type: General Public G
Job Duties
Western State Hospital is seeking a full time Emergency Coordinator I who will provide positive customer service and service recovery to other WSH team members to clients and their family and friends and to the community at large all day and every day 24/7/365; assist individuals in getting to places within the hospital or get the answers to their questions while maintaining a high level of confidentiality with client and employee personal information; share vital information with our Hospital Leadership Medical Nursing Maintenance Public Safety teams and local emergency responders (ambulance fire and law enforcement) during fire alarms medical emergencies and other emergency incidents; manage access to the hospital for staff visitors and clients; provide administrative services and data entry for designated internal customers and assist in afterhours admission services for WSH and the Commonwealth Center for Children and Adolescents; be an energetic and flexible professional team member that is dedicated to working their primary shift and adaptive to work other shifts and overtime when WSH teammates and the department needs adjusted or additional staffing.
This position is eligible for:
retirement with cash match
paid time off
health vision and dental insurance
life insurance
Minimum Qualifications
high school diploma or equivalent
experience in customer service or help desk capacity with ability to communicate clearly and professionally both verbally and in writing.
proficient in the use of Microsoft Office computer programs online and computer data entry access control programs and dispatching skills using multiline telephone systems and twoway radios
demonstrated abilities in listening analyzing information resolving conflicts problem solving and decision making with a highly developed capability of handling complaints and unpleasant customers or situations
ability to satisfactorily complete or resolve simultaneous requests or tasks
willingness to work any shift (allow for a flexible work schedule) and overtime when needed
demonstrated ability to work alone in a high stress fast paced and occasionally chaotic environment
ability to perform the demands of this position that are within your physical capabilities or within your physical capabilities with a reasonable accommodation; meet all the physical and cognitive requirements as defined on this work profile
Additional Considerations
Certification in MS Office or other computer programs used in the Information Center
experience in healthcare related customer service
higher education in a customer service or a healthcare related field
bilingual
veteran
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
The successful applicant must pass a criminal background investigation drug screening test and employment reference check. The applicant must have the ability to perform at the level of physical demands noted on the Employee Work Profile and the verified ability to perform the essential functions of the position.
Commonwealths Alternate Hiring Process: In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability use this link: or call DARS ator DBVI at.
DBHDS is a healthcare organization and must comply with the federal CMS Omnibus COVID19 Health Care staff Vaccination Regulation which requires all employees to be vaccinated or receive an exemption. Upon acceptance of a job offer new recruits will be asked to disclose their vaccination status (and for those fully vaccinated proof of vaccination) during the preemployment process. New staff who are not vaccinated for any reason or choose not to disclose their vaccination status will need to request a medical or religious accommodation. If you have questions please contact the Office of Human Resources.
Contact Information
Name: Samantha Leep
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
IC
Employment Type
Full-Time
