Customer Service Representative II
Customer Service Representative II
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Job Description
SECRETARY OF STATE (DEPT OF STATE)
SECRETARY OF STATE (DEPT OF STATE)
The mission of the Office of the Arizona Secretary of State is to provide services throughout the state to:
Preserve our history
Promote engagement; and
Protect the future
The office strives to achieve this mission by being trusted accessible innovative and secure
Customer Service Representative II
Address:1700 W. Washington St. Phoenix AZ 85007
Salary: 20.00
Grade: 15
The Business Services Representative performs journey level customer service activities by performing tasks initiated by the general public through telephone email mail or inperson. The position processes documents for the following items filed with the Secretary of States office including but not limited to:
* Notary Applications Renewals Cancellations and Complaints
* UCC Filings
* Trade Names
* Trademarks
* Apostilles
* Partnerships
* Telephonic Sellers
* Veterans Charities
* Public Records Requests
Position may require the use of discretion when releasing pertinent information; solving difficult customer service complaints/problems; conducting research compiling information and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts and reconciling cash against known figures for verification.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Data Processing and Data Entry
Phone Calls and other Customer Interactions (including case research and resolution)
Filing Scanning and Document Retention
Payment Processing; and Reconciliation of Receipts and Cash
Other duties as assigned as related to the position (typically 5 10
Knowledge of:
Applicable program rules regulations policies and procedures systems and relevant statutes
Principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
The structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
Administrative and clerical procedures and systems such as word processing managing files and records transcription designing forms and other office procedures and terminology.
Skill in:
Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Actively looking for ways to help people.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Maintain keen constituent servicing etiquette.
Ability to:
Perform routine tasks while maintaining focus and watching out for anomalies.
Type 30 words per minute
Multitask on high profile casework while surrounded by a busy work environment.
Establish and maintain professional and effective working relationships with colleagues and the public.
Support a diverse multicultural workforce that reflects the community promotes equal opportunity at all levels of public employment and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Respectfully interact and service the diversity of customers found in our community.
To help you build a financially secure future the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words you and the State will each pay 50 of the total cost of the benefit. New State employees have a 27week wait period for contributions to begin.
Valid Arizona drivers license.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
Unclear Seniority
Employment Type
Temp
