Vice President Experience Design
Vice President Experience Design
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Job Description
Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Join us to create innovative accessible and userfriendly solutions that enhance customer experiences.
As a Vice President of Experience Design in Trust & Security you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. Collaborate with crossfunctional teams guide and mentor junior designers and foster a culture of inclusivity and accessibility to ensure our offerings are visually appealing and userfriendly.
Job Responsibilities
- Develop and execute design/research strategies for complex projects ensuring alignment with business objectives and user needs.
- Diagram service flows and product features design wireframes and prototype interactions for key touchpoints.
- Drive the adoption of inclusive design practices and accessibility guidelines mentoring junior designers and fostering a culture of diversity and inclusion.
- Collaborate with crossfunctional teams to integrate user experience design into product development processes.
- Analyze market trends gather feedback from user research and learn from data insights to inform design decisions.
- Utilize Design Thinking/ HumanCentered Design methodologies and practices to help align work across the organization. Facilitate partners across multiple parts of the company and job categories.
- Develop innovative strategies to enhance customer safety in an environment of continuously evolving fraud and scams.
Required Qualifications Capabilities and Skills
- 5 years of experience or equivalent expertise in user experience design or similar roles.
- Ability to create visual representations of user journeys such as storyboarding wireframes and prototypes.
- Experience in inclusive design and accessibility guidelines incorporating diverse perspectives into design solutions.
- Proven ability to develop experiences that meet or exceed initial proposals including transformational innovation strategies.
- Advanced technical literacy understanding clientside technologies APIs microservices and their impact on user experience.
Preferred Qualifications Capabilities and Skills
- Experience in Service Design
- Knowledge of Trust Security Identity and Authentication
Required Experience:
Chief
Employment Type
Full-Time
