Job Title:Computer Support Technician
Reports to: Lead Helpdesk Technician
Terms and Conditions: Fulltime 8 hours per day 12month position.
Salary:Salary depending on qualifications and experience prorated to start date. Full benefits package including medical dental life and retirement plan.
FLSA Status: NonExempt
Position Summary Under the general supervision of the Lead Helpdesk Technician this position will maintain the school districts computer and network equipment in operating condition meeting the technology needs of the district; troubleshooting and repairing computer hardware and software and resolving immediate computer operational problems.
Essential Performance Responsibilities - Installs and maintains computer operating systems application software and related computer equipment (Windows iOS and Chrome OS).
- Assists with imaging and configuration of end user facing systems
- Performs computer and network hardware and software repair (computers servers switches printers scanners and programs).
- Maintains email and accounts; configures email and security on computers.
- Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
- Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
- Provides technical support to users of hardware and software.
- Maintains the school based computer labs in good working order.
- Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
- Coordinates computer and networkrelated repair requests.
- Assists in recordkeeping regarding the functioning and inventory of the school districts computers and related equipment repairs etc.
- Assists in making recommendations regarding the purchase of new computers software and related equipment.
- May need to provide technical meeting support outside of normal office hours
- Will be required to be on call on a rotating schedule for support outside of normal business hours
- Will be required to provide technical support and recording of board meetings on a rotating schedule..
- Pursue ongoing district and nondistrict provided training to enhance skill set.
- Ensure security best practices and departmental policies are enforced with every interaction.
Additional Duties: Performs other related tasks as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
Equipment: Uses personal computers servers switches scanners and printers and related technology equipment.
Travel Requirements: Travel to alternate school district locations to repair hardware install software and assist end users.
Knowledge Skills and Abilities - Extensive knowledge of computer hardware and software installation procedures.
- Knowledge of all school district personal computer and software applications (Windows iOS and ChromeOS).
- Understanding of current operating system platforms computer hardware and associated peripherals and software applications.
- Ability to inspect assess troubleshoot and repair computer network systems hardware and software.
- Ability to work independently.
- Extensive knowledge of supporting email internet access WAN LAN WLAN and other computer network programs operations and protocols.
- Ability to communicate effectively with all levels of endusers.
- Ability to follow oral and/or written instructions.
- Ability to report orally or in writing to their direct supervisor or others as required.
- Ability to establish and maintain positive and cooperative working relationships with colleagues vendors visitors and others contacted in the course of employment.
- Ability to carry out instructions furnished in written or oral form.
- Ability to do basic mathematics and perform some complex arithmetic operations.
- Demonstrated attention to detail accuracy organizational skills and time management.
- Analytical problemsolving and creativethinking skills required.
- Experience with MDM Microsoft and Google deployment and management tools.
- Familiarity with deploying maintaining and supporting web content filtering.
- Experience with systems security and maintenance of software and hardware related to overall security of the districts technology initiatives.
- Experience with VoIP technologies and the ability to provide support and documentation of e911 transactions for compliance.
Physical and Mental Demands Work Hazards: Works in standard office and school building environments. Minimum 50 lbs lifting ability
Note: Also see the Summary of Physical Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.
Qualifications Profile Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- High school diploma.
- Related college or technical school coursework.
- Documented training in computer hardware software and network use troubleshooting and repair.
- A certification and networking certifications preferred.
- Motor Vehicle Operators License or ability to provide own transportation.
- Significant successful related experience with a minimum of four years in computer and systems networking installation maintenance troubleshooting repair and end user support preferably in an education environment.
ANTICIPATED - Computer Support Technician
