Senior Technical Services Engineer
Senior Technical Services Engineer
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GBP 50000 - 65000
1 Vacancy
Job Description
Job description
About Us
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.
We recently migrated all of our customers onto our very own proprietary platform so its an exciting time to join us. With the help of our new platform were able to pioneer new products and drive more advanced creative technologies. The result Unrivalled experiences for millions of customers worldwide.
Betfreds Technology department is driven by innovation and youll be at the heart of unlocking our new platforms potential. So if you want to help shape the future of betting and gaming then its to time to join us.
Job Purpose
Working within IT Technical Operations the Technical Services team provide technical resource and expertise critical for maintaining business and platform infrastructure.
You will be responsible for taking a senior position when it comes to infrastructure builds automation and deployment to deliver a production ready environment that can scale to meet ongoing growth. Key to this role is experience of automation scalability network architecture monitoring management and security in NSX AWS and VMWare.
You will also create and maintain documentation of client networks and systems for internal teams. We are looking for individuals that are familiar with a variety of the fields concepts practices and procedures and are able to provide support for escalated Support tickets.
Job Duties
Provide technical support to the Betfred Group network and server infrastructure.
Plan and implement Infrastructure Projects. Create project plans design and implementsolutions.
Design and implement automation solutions for deployment upgrade and operation of application stacks that can be reused across multiple projects.
Act as Technical Resource within identified business projects provide technical documentation (Design Changes etc. to aid the project delivery.
Create and maintain comprehensive documentation as it relates to server and network topology equipment and configuration(s).
Work with Security and Compliance to ensure application stacks are hardened against malicious attacks.
Act as technical point of escalation to Betfred Service Desk ensuring all Incidents are promptly acknowledged in line with the Incident Management process and internal SLAs.
Participate in afterhours upgrades troubleshooting and/or oncall availability as needed.
Standard system administration duties including server install System/Application install and patch management Windows problem determination and resolution log analysis etc
Identify diagnose and resolve network problems including network connectivity traffic utilisation etc. using available network tools to aid resolution.
Provide Infrastructure services in all areas needed: storage networking Operating System network security directory services server virtualisation using system backup and restore system and network monitoring application installation and configuration.
Management of multiple workstreams; including Problem tickets Incidents and Projects ensuring effective communication across these areas is upheld and attending relevant meetings where necessary to aid in their delivery.
Adhere to Betfred Project Management Incident Management and Change Management methodologies.
Investigate emerging technologies; documenting and presenting findings and subsequent benefits of such technologies to Betfred Management team.
Knowledge Skills and Experience
Experience of providing Server/ Infrastructure support within a Support environment.
Knowledge of Windows Operating Systems 2016 and later) and Centos based LinuxOperating Systems.
Basic networking fundamentals.
Management and Support of windows server roles (Active Directory/DNS/DHCP/Clustering/IIS).
Experience working with hyperconverged infrastructure (VMware ESX/NSX/Nutanix).
Strong AWS Platform Engineering skills in particular; EC2 S3 IAM and VPC/network configuration.
Experience of IAC/orchestration tools (Terraform/Ansible/CloudFormation).
Server Hardware Builds & Physical Device Installations (HP/IBM/Dell /Lenovo).
Monitoring tools (Zabbix Prometheus SolarWinds Nagios).
Significant knowledge and/ or experience of working within an IT Support function in a dynamicpressurised environment adhering to ITIL best practices (Change Incident Problem Access etc).
Knowledge of IS0 27001 PCIDSS is advantageous.
Excellent communication and customer management skills.
Full driving license.
What is in it for me
per annum depending on experience
Flexitime (start anywhere between 7am and 10am)
Be Rewarded:
Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.
Secure Your Future: Build a nest egg with monthly pension contribution helping you prepare for the future.
Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
Refer and Earn: Cashin on our Refer a Friend programme were always looking for exceptional individuals like you!
Peace of Mind: Benefit from a death in service benefit though we hope youll never need it.
Save Smart: Enjoy discounts and cashback offers from a diverse range of highstreet and online retailers saving on everyday essentials and indulgences.
Get Recognised:
Celebrate Longevity: Join our longservice recognition programme honouring the dedication of our loyal team members throughout their careers.
Peer and Manager Acknowledgment: Recognise and be recognised for your achievements earning points redeemable with over 700 global retailers.
Lifes Milestones: Receive a gift to celebrate the birth of a baby adoptions and weddings along with an extra day off for your wedding day.
Feel Valued:
Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family ensuring prompt health answers that fit your schedule.
Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support including facetoface counselling and selfhelp resources.
Financial Wellbeing: Optimise your budget with our financial wellbeing package offering realtime earnings tracking and early access to earned pay to help support you with unexpected bills.
Savings Made Easy: Set up salarybased savings and earn a 5 boost through our savings scheme.
Personalised Financial Guidance: Access oneonone support from an independent Financial Coach.
Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme covering childcare family matters relationships addiction legal issues financial concerns and more.
Holistic Wellbeing Tools: Explore a wide range of resources for physical mental nutritional and financial wellbeing through our Wellbeing App.
Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.
All done!
Your application has been successfully submitted!
Required Experience:
Senior IC
Employment Type
Full-Time
