Stakeholder Management - Program Manager
Stakeholder Management - Program Manager
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Job Description
JPMorgan Chase seeks to do business with suppliers who provide the best price quality and capability to meet our business needs.
As a Stakeholder Management Program Manager in Global Supplier Services you will provide tailored support across lines of business (LOB) and Regions for all activities associated with onboarding Supplier Services (GSS) brings together Sourcing Third Party Oversight Procurement Operations and Accounts Payable into one team. This group of nearly 800 employees (in 11 countries) manages the source to pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices enhanced performance monitoring greater scale and strong client engagement. The GSS team works proactively with Line of Business (LOB) colleagues to identify capable suppliers lead the competitive sourcing process and negotiate contracts with selected suppliers. Leveraging firmwide buying power and controlling risk are consistent overarching goals. GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient costeffective manner globally.
Job Responsibilities:
- Maintain client management program relationship at a subLOB level to ensure service level expectations are maintained.
- Manage monitor and track line of business compliance to Third Party Program standards and policies.
- Provide central oversight and contact for all line of business engagement requests to support timely completion and compliance with Third Party policy and standards.
- Daily monitoring of Third Party workflow progress for timely processing and completion of assigned tasks by the delivery manager portfolio manager and other key stakeholders.
- Maintain and publish line of business book of work and related deliverables to foster a proactive environment with the line of business management team.
- Provide line of business management support to further mature third party processes to achieve operational and control efficiencies.
- Assist in training Delivery Manager and Senior Managers on GSS Processes Tools and Service Offerings
- Supporting the CTPO region lead & SOS region lead on governance audit compliance requirements and requests.
- Build strong stakeholder engagement model to promote the TPO program across the region
- Ensure that items from CTPO globally i.e. from the TPO forum and other committees are appropriately cascaded to the Delivery Manager and Senior Management community as needed.
- Ensure TPMO duties are delivered in in a manner consistent with business objectives TPO policy and regulatory guidance.
Required qualifications capabilities and skills:
- Proven leader and influencer and able to effect firmwide change
- 5 years relevant work experience in Finance Sourcing TPO Risk Oversight & Control Vendor Management or related roles
- Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at all levels.
- Excellent business judgment particularly the ability to proactively identify and address issues early performing root cause analysis to develop long term solutions
- Strong business analysis skills to enable efficient accurate and objective decision making
- Ability to partner closely with related functions (Sourcing Legal& Compliance Audit etc. to ensure a coordinated and effective program
- Excellent analytical skills
- Knowledge of risk management and control principles
- Outstanding organizational research skills and ability to multitask
Preferred qualifications capabilities and skills:
- High level knowledge of TPO standards preferred
- Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred.
Required Experience:
Manager
Employment Type
Full-Time
