Rent Support Officer
Rent Support Officer
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Job Description
Closing date: Tuesday 13th May
Interview date: Wednesday 21st May
Interview location: Soapworks Salford Quays Manchester
Our organisation is all about people the people who live in our homes the communities we serve and those we work with. So its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a notforprofit housing association providing affordable homes and services to more than 20000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
Were looking for those that can ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
Youll provide early intervention guidance and assistance to customers who are struggling to pay their rent with the aim to increase income collection. You will working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers.
Assisting to implement our inhouse legal process to ensure all formal arrears action is justified proportionate and is acted on appropriately in accordance with current policies and procedures the pre action protocol and in line with wider legislation.
Were always keen to hear from those who will champion promote and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes.
We need people who are / have
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Experience in a similar role with knowledge of enforcing tenancy conditions and ideally dealing withincome collection.
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Good knowledge of housing legislation and welfare benefits.
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Some knowledge of implementing arrears recovery procedures.
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IT literate including Microsoft Office 365
Please note you must have a flexible approach to working hours (including occasional evenings and weekends) and hold a valid driving license with access to your own vehicle full MOT with insurance for business use.
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference wed love to hear from you.
#RentSupportOfficer #tenancymanagement #rentcollection #rentarrears#housingjobs #recruiting #Manchesterjobs
INDMED
The company
Irwell Valley Homes is a housing association providing affordable homes and services to over 16000 people across Greater Manchester and employing over 280 colleagues.
We are a charitable registered provider of social housing and offer homes mainly for social rent with a small number for affordable rent market rent and shared ownership. We also provide homes with support for people with dementia mental health issues learning and physical disabilities those who have been made homeless and people affected by domestic abuse.
As well as providing homes wedeliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness.
How we work
Accreditations
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
