Customer Service Representative
Customer Service Representative
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Job Description
EARN $70000 per annum Super Annual Performance Bonus
Join A Reputable National Transport Business Based In Balwyn
Perfect For Transport Industry Professionals Free Friday Lunches
About The Company
Our client is a wellestablished National Transport Company based in Balwyn VIC. With a strong reputation for delivering excellence in freight logistics they are known for their positive work environment longterm team commitment and a genuine passion for what they do. The business thrives on providing highquality service to their customers and fostering an engaging highperforming internal team culture.
About The Opportunity
The primary purpose of this position is to provide professional and responsive customer service support to clients and transport partners. This is a role that requires energy speed and clear communication as you manage multiple touchpoints across phone email and digital systems.
Reporting directly to the Operations Manager some of your responsibilities will include:
- Responding to customer phone and email enquiries in a timely and professional manner
- Handling spreadsheet and data entry tasks using Google Sheets and Excel
- Coordinating followup communications related to delivery statuses
- Ensuring clear structured communication across all channels
- Liaising with partners to solve delivery issues and challenges
- Preparing and providing accurate freight quotes
About You
The successful candidate will have:
- Experience in the transport industry or at minimum solid exposure (e.g. working for a carrier broker or in a despatch role)
- Strong communication skills written and verbal with the ability to structure emails professionally
- A teamfocused mindset capable of thriving in a small customer service team of three
- High speed and confidence using computers particularly Excel and Google Sheets
- A positive cando attitude and the ability to work well in a fastpaced environment
- Excellent keyboard skills and knowledge of shortcuts to enhance efficiency
- A comfort with numbers and calculations including using freight rates
Whats In It For You
- Great Working Environment With A CloseKnit LongStanding Team
- An Engaging And Dynamic Customer Service Role Never Boring!
- Parking Available And Close To Balwyn Shopping District And Cafes
- Annual Performance Bonuses Free Team Lunches On Fridays
- Ongoing Training And Development Offered To Help You Grow
- Brand New Office Space With Modern Equipment
Apply today and dont miss out on starting this exciting opportunity with a strong and supportive team!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
