Teller
Teller
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Salary Not Disclosed
1 Vacancy
Job Description
Role
The primary purpose of this Teller position is to assist Beacon Credit Union to live out of mission Dedicated to Our Members Financial Success by delivering outstanding service to both internal and external members.
A key component of this delivery is to identify the financial needs of each member and recommend an appropriate credit union solution. Process transactions and be an effective information source for our member/customers: in lobby drivethru window or by telephone to accurately and efficiently assist with their requirements while assuring a positive experience for each customer/member and minimizing wait time. Be knowledgeable of all Beacon CUs products and services. Ensure Beacons mission statement and service standards are met with every member every time. Meet and exceed the monthly sales and service goals.
Role: Teller
Location: Buena Vista VA
Why Join OUR Team
- Positive and supportive team culture
- Competitive salary and benefits package and incentives
- Generous PTO and 11 Paid Holidays
- Ability to earn additional PTO through volunteer opportunities
- Employee discounts on loans and banking products
- 401(k) Employer Match and Profitsharing potential
- 100 Bank Paid LongTerm Disability ShortTerm Disability and Life Insurance
- Learning and growing in a dynamic work environment
- Endless Incentive pay
Major Duties and Responsibilities
Is knowledgeable and understands all of Beacon CUs products and services. Assessed by annual product knowledge certification. Offers/suggests appropriate product and services to our membership through internal and external communication.
Meets or exceeds all external member service expectations per credit union service standards.
Meets or exceeds all internal service expectations per credit union service standards.
Create and maintain a clean neat pleasant work environment by maintaining a professional look (i.e. dress posture attitude etc. positive outlook and behavior toward customers/members and coworkers.
Assist other departments and branches with transactions as needed provide support for the department and branch managers in fulfilling customer/member requests and merchant verifications.
Research troubleshoot and resolve customer and internal inquiries.
Follows all applicable regulations including Bank Secrecy Act Reg CC and Antimoney Laundering.
Deliver outstanding service to internal and external members in alignment with the credit unions service standards.
Knowledge and Skills
ExperienceCash handling experience preferred. Sales experience preferred. Customer service experience preferred.
Education/Certifications/LicensesHigh School Diploma or GED Some college classes preferred. Valid Drivers License and ability to travel to assigned Beacon Credit Union branch.
Interpersonal SkillsGreat communication skills. Math skills a must. Team player
Other SkillsAble and willing to learn and master Beacon CUs product/service offering modules (Mike Neill program) Great sales and service skills Accurate Money Handling Skills
Employment Type
Full-Time
