Senior Service Design Consultant
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1 Vacancy
Job Description
Job description
Were on the lookout for an experienced Senior Service Design Consultant whos passionate about enhancing our client services and customer experience. At HUED youll be a key figure in our dynamic Service Design team using your expertise to shape and improve our service design offerings.
- Engaging in empathetic research to understand user needs employing tools like user personas and empathy maps.
- Developing innovative service design concepts and prototypes to elevate the overall user experience using methods like ideation and prototyping.
- Collaborating with stakeholders to define clear service design briefs and objectives.
- Leading cocreation workshops and design sprints employing techniques like brainstorming journey mapping and rapid prototyping.
- Crafting detailed service blueprints and customer journey maps to visualize and communicate service designs.
- Working closely with crossfunctional teams to ensure the effective implementation of service design strategies.
- Keeping uptodate with the latest trends in service design thinking and methodologies.
- A Bachelors or Masters degree in Service Design HumanCentered Design or a related field.
- 5 years of experience in service design customer experience design or a related area.
- A strong understanding of service design principles and usercentered design methodologies.
- Excellent communication and presentation skills capable of storytelling and visual communication.
- Ability to work collaboratively in a dynamic fastpaced environment.
- Proficiency in both spoken and written English. Fluency in Arabic is a plus.
Job requirements
- A talent for designing exceptional service experiences that resonate with users.
- An inquisitive mindset always exploring how to improve systems and services.
- Proficiency in handling complexity with a systems thinking approach.
- A dedication to continually enhancing the service design process.
- A love for service design work that makes hard work feel enjoyable.
- A focus on innovation constantly pushing the boundaries of service definition and value delivery.
All done!
Your application has been successfully submitted!
Required Experience:
Senior IC
Employment Type
Full-Time
