Service Manager
Service Manager
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Job Description
Job description
We are now looking for a Service Managerto join Tampnet!
By joining Tampnet you will be a part of an exciting Company with an entrepreneurial mindset. You will be part of a group with talented individuals who work together across geographies on common objectives that all culminate in one goal: always to take Tampnet to new levels. We are proud to be the worldwide leading offshore communications provider contributing to making the planet greener while improving peoples lives.
Job requirements
Main responsibilities and tasks
Strategic point of contact for customer(s) and establish strong relationships
Oversee and coordinate customer activities for the assigned customer(s)
Ensure correct Tampnet disciplines are involved to address customer needs
Ensure that operational changes like rig moves spectrum changes operator change Third Party changes backhaul changes are understood and delivered within agreed time frame
Work with Operations team to maintain and improve the service delivery process
Monitor service levels follow up Operations team to avoid breaches
Analysis of overall service performance incidents root cause analysis and possible areas of concern
Presentation of activities and results at agreed intervals
Govern problem management and create service improvement plans
Guide customer in understanding and use Tampnet standard procedures
Monitor client complaints and take required action where necessary
Encourage respective discipline managers to implement creative solutions
Qualification requirements
Bachelors degree from university required or relevant experience required minimum 5 years in Project Management and/or Service Delivery with offshore Oil & Gas or related field
Experience in Telecommunications
Strong analytical skills
Excellent written and verbal communication skills
High level of customer service skills
Networking knowledge is a plus
As a part of Tampnets ESG responsibility we have the ambition to build a strong diverse and inclusive company culture with a focus on gender equality. Our mission is to close the gender gap promote equality and contribute to a sustainable future for business and society.
By 2025 our target is to reach 30 women in Tampnet and that is why we strive to achieve 1 of 3 candidates to be women in our final candidate pool.
We can offer
Good opportunities to stay up to date on leading technology and working methods
Varied working days with independence and challenging tasks
Great opportunities for professional and personal development in a growing company
International environment
Professional and social work environment
Interact with exciting customers projects and new technology
Competitive compensations and comprehensive benefits package
Additional Info
Employment Status: FullTime Employee with full benefits (Medical Dental Vision STD LTD Life Insurance PTO Retirement)
Tampnet truly believes that a healthy environment and prosperous society are fundamental for long term value creation. We set ambitious targets within Environment Social and Governance (ESG) and our ESG strategy secures alignment between our values business goals and sustainability.
The Tampnet values are aligned with the UN Sustainability Goals and we work continuously to meet these targets. Tampnet has for two decades delivered reliable and robust connectivity offshore and our proven technology enables our customers to meet their own decarbonization targets.
By exploring how digitalization can help customers optimize business processes enabling remote operations and reducing carbon footprint through use of sensor technologies Tampnet is a key enabler on the road to becoming climate positive.
Our values are to be dedicated caring show integrity be innovative and be reliable. We believe in these qualities which are essential for building an even stronger Tampnet.
- Katy Texas United States
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
