Senior Full Stack Engineer AI Agent

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestas cofounder and chairman is Sebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEO Ping Wu the cofounder of Google Contact Center AI and Vertex AI platform and CTO & cofounder Tim Shi an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

Are you a fullstack developer who loves building beautiful user experiences and harnessing the power of cuttingedge AI Were looking for a Fullstack Engineer to join us at Cresta and help take our AI Agent Builder platform to the next level. In this role youll focus primarily on the frontend (while diving into the backend as needed) to create an intuitive builder that lets users craft their own AI agents with ease and confidence. Youll work closely with Product Design AI/ML and Data teams to bring this vision to life.

Were looking for engineers with a highagency mindsetpeople who take initiative move projects forward without waiting for perfect instructions and creatively navigate challenges. Youll have the autonomy to drive impactful features endtoend shape user experiences that make AI accessible and solve complex technical and UX problems with ownership and persistence.

Imagine working on a platform that gives people superpowers to build AI. Thats what the AI Agent Builder is all about an innovative selfserve tool that empowers anyone to design and deploy AIdriven agents through a friendly interface. Its cuttingedge AI meets intuitive design. By joining our team youll be at the forefront of an exciting movement to democratize AI technology making it accessible and impactful for businesses and users everywhere.

Responsibilities

• Build amazing user interfaces: Use React and TypeScript to craft responsive engaging frontend features. Make complex AI workflows feel simple and elegant so that users of all technical levels can successfully build AI agents.
• Work across the stack: When necessary jump into our Python/Go backend to create or improve APIs and services that power the Agent Builder. Youll ensure that the frontend and backend work together seamlessly to deliver a smooth user experience.
• Collaborate & cocreate: Partner with product managers to shape feature ideas and requirements. Brainstorm with designers to nail a user experience that is both powerful and easy to use. Work sidebyside with AI/ML engineers to integrate stateoftheart AI capabilities (like our latest models and algorithms) directly into the product. Team up with data engineers to track how users interact with the platform using insights from Postgres ClickHouse Elasticsearch etc. to guide improvements.
• Emphasize scalability: Contribute to the design of a system that can grow with our user base. Optimize performance whether its frontend rendering or backend data queries so the platform stays fast and reliable as more users build more agents.
• Lead by example in code: Write clean welldocumented and tested code. Perform code reviews share best practices and help elevate the teams engineering standards. Youll have the autonomy to own features from concept to deployment ensuring they meet our quality bar at every step.
• Solve tricky problems elegantly: Every day brings new challenges maybe its how to simplify a complex configuration process or how to visualize AI behaviors in the UI. Youll tackle these challenges with creativity keeping the solutions userfocused. We love it when hard problems end up with simple intuitive outcomes for our users!

Qualifications

• Strong engineering background: You have around 5 years of experience building software with significant exposure to frontend development for rich interactive web applications.
• React & TypeScript guru: Deep knowledge of JavaScript/TypeScript and handson experience with React (or similar frameworks). You can build dynamic singlepage applications and have a good sense for component design state management and performance in the browser.
• Backend capable: Comfortable writing backend code in Python and/or Go (or similar languages). You understand how to build APIs work with databases and wouldnt shy away from digging into serverside logic when the situation calls for it.
• Database and data savvy: Experience working with databases and data pipelines. For example youve used PostgreSQL or other SQL databases and maybe even played with analytics or search technologies like ClickHouse or Elasticsearch. You know how to design data models or queries that scale efficiently.
• Design and UX mindset: You care about the user. Maybe youre not a designer but you have a knack for building UI features that are intuitive and delightful. You think about things from the users perspective and want to make complex things feel easy.
• Problem solver: Proven ability to break down complex problems and come up with clean workable solutions. You enjoy the puzzle of turning a hard technical or UX challenge into an elegantly resolved feature.
• Collaborative communicator: You work well in a team and communicate clearly. Youve collaborated with product managers designers or data scientists before and you value everyones input. Youre comfortable discussing tradeoffs and explaining your ideas to both technical and nontechnical stakeholders.
• Passionate about AI: Youre excited about the AI/ML space and the idea of working on a product that involves AI. You dont need to be an AI expert but you are eager to learn more about it and work alongside AI/ML experts to bring intelligent features to users.

Drive for excellence: Whether its writing quality code learning a new tool or refining a user interaction you have a drive to continuously improve. You take ownership of your work and pride in building something that truly empowers users and stands the test of time.

Perks & Benefits:

• We offer Cresta employees a variety of medical dental and vision plans designed to fit you and your familys needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for inoffice employees
• PTO: 3 weeks in Canada

Compensation for this position includes a base salary equity and a variety of benefits. Actual base salaries will be based on candidatespecific factors including experience skillset and location and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to