Customer Success Team Lead
Customer Success Team Lead
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1 Vacancy
Job Description
Location:
Jefferson City Missouri United States of AmericaJob ID:
R0089574Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Are you passionate about delivering exceptional customer experiences and leading a dynamic team Join Hitachi Energy as a Customer Success Team Lead! In this role youll manage a dedicated team responsible for fulfilling orders and executing contracts for our diverse client base. Youll be at the forefront of ensuring customer satisfaction and driving our Net Promoter Score (NPS) to new heights. This is your chance to make a significant impact in a global company known for its innovation and commitment to excellence.
How Youll Make an Impact
Lead and guide the team in the order entry process improving order accuracy and reducing throughput time.
Collaborate with engineering to enhance the drawing management process ensuring timely and quality submissions.
Champion the change order management process fostering positive internal relationships.
Support manufacturing efforts to maximize revenue by driving down units on shipping hold.
Communicate effectively with customers to resolve potential shipping delays.
Develop action plans to meet specific customer needs within market segments.
Drive down disputed invoices and manage return authorizations and customer concession requests.
Embrace and implement lean manufacturing methods to drive continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Your Background
Minimum five years of experience or a degree in Engineering or Business or related field.
Work authorization to work for Hitachi Energy in the USA without future sponsorship.
Prior team management experience is beneficial.
Proficiency with Microsoft Office and SAP.
Knowledge of general accounting principles.
Strong organizational and problemsolving skills.
Basic understanding of project management elements.
Experience in customer relations and fostering collaboration across functions.
More About Us
At Hitachi Energy we value innovation collaboration and continuous learning.
We offer opportunities for growth and development in a supportive and inclusive environment.
Join us and be part of a team that is driving the future of energy solutions.
Ready to make a difference Apply now and lead the way in customer success at Hitachi Energy!
Equal Employment Opportunity (EEO)Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Employment Type
Full-Time
