HostHostess - Maurys Steakhouse
HostHostess - Maurys Steakhouse
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Sunseeker Resort Charlotte Harbor is currently searching for a Host/Hostess for Maurys!
With Sunseeker Resorts located on the beautiful waterways of Charlotte Harbor our team members will have every opportunity to not only curate unforgettable guest experiences but be a part of longlasting memories for our guests. Whether they be joining us locally or visiting from afar you will have the opportunity to impact their experience in a meaningful manner.
The Host is responsible for delivering exceptional customer service acting as the best first impression our guests will interact with. From answering phones coordinating reservations seating of guests to performing a variety of other tasks to support the dining operation the host is a critical role in the restaurants success. Organization and efficiency strong communication and engagement and a genuine desire to positively impact guest experience are some of the characteristics that make our hosts the best in the industry.
All duties are performed in accordance with department and Sunseeker Resorts policies practices and procedures.
Job Duties
- Provide a genuine Warm Welcome to guests as they arrive.
- Ability to accurately quote wait times and monitor waiting lists.
- Manage reservations to maximize floorplans as well as guest experience.
- Escort customers to assigned dining or bar areas while engaging them in pleasant conversation.
- Provide chair assistance and remove any unnecessary additional place settings from table while engaging with guest.
- Provide menus and introduce guests to their dedicated server/service team.
- Greet customers upon their departure welcoming them back for future visits and/or offering to make future reservations.
- Coordinate with wait staff about available seating options timing of seating and ensuring the utmost guest experience from a service standpoint.
- Maintain a clean reception area.
- Cater to guests who require extra attention (e.g. children elderly) anticipating needs regarding necessary tables collateral (i.e. coloring books tables with extra lighting etc..
- Answer incoming calls and address customers queries responsibly.
- Use knowledge of menu to answer guest questions.
- Coordinate with support staff to ensure tables are coordinated cleaned and presentable for incoming guests.
- Seat guests ensuring proper server rotation is maintained.
- Process togo orders quickly and efficiently in the pointofsale system handling credit/debit or room/house charge transactions accurately.
- Maintain outlet appearance with respect to cleanliness and overall guest impression adhering to all cleanliness standards.
- Follow safety and sanitation guidelines; comply with all applicable laws.
- Responds professionally to customer concerns assisting where able.
- Ensures a clean sanitized and wellstocked host stand.
- Assist servers and food runners as needed. Must be able to maneuver trays or other restaurant equipment within reasonable expectation of position.
- Perform other duties as assigned.
Minimum Requirements
Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses EVerify to confirm the eligibility of all newly hired employees to work in the United States. For more details on EVerify visit .
- Previous work experience as a Host/Hostess preferred.
- Understanding of restaurant etiquette.
- Experience in managing reservations preferred.
- Demonstrable customerservice skills.
- Strong organizational skills with the ability to monitor the entire dining and bar area.
Other Minimum Requirements
- Ability to work varied shifts including weekends and holidays
- Working knowledge of Microsoft Office preferred.
- Ability to function well under pressure manage multiple priorities and meet established deadlines.
- Must possess mature personal discretion and sound judgment.
- Professional appearance and demeanor adhering to all grooming and uniform guidelines including slip resistant shoes
- Excellent customer service skills and an ability to communicate effectively in English (via phone and inperson)
- Strong selfmotivation leadership and organizational skills
- Selfstarter able to prioritize and handle various tasks simultaneously
- Ability to adapt to changing priorities and unexpected situations
- Proficiency required in reading writing and mathematics in English
- Ability to take direction and collaborate in a team environment
- Team players effective communicators and keep their composure when working with disgruntled guests
- They must be highly organized to properly maintain seating charts and seat customers in the order of arrival or by appointment
- Exceptional time management and customer service skills and the understanding of the flow of a dining room
- Ability to take direction and collaborate in a team environment
- Ability to work in a high energy and demanding environment
- Able to work unsupervised for extensive periods and to demonstrate good judgment when dealing with customers and peers
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and related medical conditions) gender identity or expression (including transgender status) sexual orientation marital status military and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.
For more information see
Employment Type
Full-Time
