Customer Operations Sr Representative
Customer Operations Sr Representative
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Job Description
Overview:
Enterprise Benefits Solutions is an exciting division that includes streamlining workflows and providing excellent customer service that meets or exceeds our customers expectations.
Were looking for an individual who is positive and enthusiastic who enjoys a fast pace with high volume processing. This individual will develop an indepth understanding the Employer Market including the products we offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance. Service oriented phone skills are required.
Responsibilities include but are not limited to:
Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files such as but not limited to applications evidence of insurability status changes salary changes coverage corrections/changes ownership changes and withdrawal requests. On occasion cross train and provide back up support to other teams during peak volumes.
Use sound judgement and critical thinking skills to research and resolve problems that inhibit processing including program set up errors on customized plans.
Follow up to obtain missing information needed for processing which may include producing customer focused correspondence and emails sometimes utilizing templates or place phone calls to our customers or clients.
Support and respond to team Inbox. Fulfill and/or process customer and client requests and spreadsheets as assigned. May included prioritizing work according to bill dates.
Support Salesforce and complete service requests as assigned by the Enterprise Call Center (ECC) in a timely manner. This includes supporting the ECC IM Chat rotation.
All tasks must adhere to department quality and security standards. Must be completed within service level obligations.
Qualifications:
Strong data entry skills which include speed and accuracy.
Ability to perform within established department goals including quality assurance (QA).
Good problemsolving skills and attention to detail.
Ability to apply good judgement to situations including time management.
Strong customer focus on both internal and external customers.
PC skills. (Microsoft Office basics) Adaptability to learn how to process on multiple internal systems.
Good prioritization skills and adaptable to change.
Ability to work effectively both individually and in a team environment.
Solid work ethic combined with professionalism and a positive cando attitude.
Good communication skills both verbally and written.
Willingness to suggest new ideas processes and procedures.
Demonstrate a willingness to help others and be cross trained in multiple tasks and other departments.
Flexibility to work overtime during peak volumes.
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If youre in a commutable distance 90 minutes) youll join us 1 day each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
Hours: 8:30 a.m. 5:15 p.m. or 8:00 am 4:45pm Monday Friday
The estimated base pay range for this job is:
Pay may vary depending on jobrelated factors and individual experience skills knowledge etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial we understand that attracting top talent means offering more than just a job it means providing a rewarding and fulfilling career. As a valued member of our highperforming team we want you to connect with your work your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth wellbeing and worklife balance including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax recharge and spend time doing whats important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securians flexible leave programs allow time off from work for parental leave caregiver leave for family members bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Companyfunded pension plan and a 401(k) retirement plan: Share in the success of our company. Securians 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings with a target of 5 percent. The amount is based on company results compared to goals related to earnings sales and service.
Health insurance: From the first day of employment associates and their eligible family members including spouses domestic partners and children are eligible for medical dental and vision coverage.
Volunteer time: We know the importance of community. Through companysponsored events volunteer paid time off a dollarfordollar matching gift program and more we encourage you to support organizations important to you.
Associate Resource Groups: Build connections be yourself and develop meaningful relationships at work through associateled ARGs. Dedicated groups focus on a variety of interests and affinities including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securians benefits please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases the plan document dictates coverage and provisions.
Securian Financial Group Inc. does not discriminate based on race color religion national origin sex gender gender identity sexual orientation age marital or familial status pregnancy disability genetic information political affiliation veteran status status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs please contact us by email at by telephone(voice) or 711 (Relay/TTY).
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Required Experience:
Senior IC
Employment Type
Full-Time
