Director of Veteran Support Services

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 outofpocket towards health vision and dental premiums
• VCP offers a 401k plan at a 4 match
• Employees receive 6 weeks of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview

Founded in 2016 in Kansas City MO VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate in order to get basic support. We believe that to be an effective program the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in reclaiming control over their lives.

The Team

We the team members and cofounders of VCP are connectors feelers and doers on a mission to help our kin our kind. We move with swift bold action driven by our mission. We believe in collaboration community compassion and above all serving Veterans with dignity and respect.

The Role

The Director of Veteran Support Services (DVSS) will oversee the implementationand operation of all programs related toVeterans served through VCPVillage (Residential Program). This role requires a highly skilled leader adept at managing teams building community partnerships and ensuring the highest standard of care and service for Veterans. The DVSS will work closely with the Executive Director to set strategic goals andcollaborate with the Central Supportteam toachieve operational excellence.This positionoverseesall local Veteran Support Services staff.

Position Duties & Responsibilities

The following list is not to be construed as an exhaustive list of responsibilities duties and and skills required.

Leadership and Supervision

• Provide visionary leadership for the Veteran Support Services team setting clear goals expectations and accountability measures to ensure the success of VCPs services.
• Work closely with the Executive Director to develop and implement longterm strategic plans that anticipate the changing needs of Veterans and ensure the sustainability and growth of Veteran support services.
• Directly supervise the Lead Residential Case Manager andproviding guidance mentorshipcorrectiveactionand professional development opportunities to foster leadership within the team.
• Oversee daytoday operations of the Veteran Support Services department ensuring the team is working effectively and efficiently to meet Veteran needs.
• Lead regularVSSteam meetings to ensure alignment on strategic priorities performance metrics and program goals.
• Foster a culture of accountability collaboration and professional growth by regularly assessing staff performance and providing constructive feedback.
• Serve as the primary liaison between VCP and externalservicepartners advocating for VCPs mission and building strategic relationships within the community to strengthen support for Veterans.
• Establish andmaintaina culture of continuous improvement through the identification of training needs and the implementation ofnew programsand practices.
• Can apply critical thinking skills toidentifyissues analyze potential solutions and implement effective strategies for resolution.
• Mustpossessstrong interpersonal skillsdemonstratingthe ability to understand and manage their own emotions while effectively navigating the feelings and perspectives of others.

Program Management & Development

• Directly responsible for daytoday management of the Lead Residential Case Manager and daytoday operations of the VSS department.
• Oversee the implementation of and contribute to the development of program policies and procedures to maintain high standards of service delivery.
• Lead the team through organizational changes fostering resilience and adaptability to ensure continuous service delivery and improvement.
• Maintain documentation Veteran files and statistics as required by agency policies and funding sources.
• Troubleshoot andmake decisionsin accordance withVCP program policies procedures and best practices.
• Monitor and assess program outcomes using data to drive decisionmaking and adjustments for continuous improvement.
• Collaborate with the Executive Director and Development Department to set and achieve fundraising and grant targets that support Veteran services.
• Ensure program activities are in line with organizational goals and meet the needs of Veterans in both the Residential Program and Outreach Services.
• Plan and manage programmatic budgets in collaboration with the Executive Director ensuring fiscal responsibility and maximizing resource allocation for Veterans needs.
• Stay informed on emerging best practices research and trends in Veteran services to guide the development of new initiatives and programs.
• Lead the team in the adoption of evidencebased practices and promote innovation in service delivery to improve outcomes for Veterans.

Compliance & Reporting

• Maintain compliance with organizational policies funding requirements and government regulations in all aspects of program operations.
• Ensure timely and accurate reporting of program data and outcomes to internal and external stakeholders.
• Collaborate with the Director of Programs to conduct periodic file reviews quality assurance checks and program evaluations to meet all regulatory and funding standards.

Community Engagement & Collaboration

• Build and sustain partnerships with local service providers government agencies and community organizations to enhance the range of services available to Veterans.
• Represent VCP at community meetings events and forums to raise awareness about VCPs mission and foster collaborative relationships.
• Work closely with external partners and funders tomaintaintransparency meet funding obligations and explore new funding opportunities.

Agency Responsibilities:

• Collaborate with VCP Central Support when needed.
• Maintain a working relationship with outside agencies.
• Meet regularly with the Executive Director for supervision and departmental needs.
• Ensureaccurateandtimelyreporting and statistical information for managementand reporting standards.

Competencies and Areas of Expertise:

• Bachelors degree required.
• Minimum of 3 years of experience in a leadership or managerial role preferably in a nonprofit setting with a demonstrated track record of leading teams to achieve strategic objectives.
• Strong ability to manage multiple priorities; projects and deadlines in a fastpaced environment. Spends his/her time and the time of others onwhatsimportant; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinderaccomplishinga goal;eliminatesroadblocks; creates focus.
• Strong performance management and evaluation capabilities including the willingness and ability to ensure accountability.
• Demonstrated skills in conflict resolution critical thinking and decisionmaking under pressure.
• Strong leadership presence and ability to inspire and motivate staff volunteers and stakeholders.
• Intellectual Curiosity:Desireto continuously learn and grow. Curiosity to understand how your jobimpactsthe work of others.
• Must be proficient in performing data entryoperatingoffice equipment and paying attention to detail.
• Preferred military or Veteranbased experience.
• Must be proficient in Microsoft Office Suite.
• Must have proficient computer skills.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions

and requirements of this job. Incumbents may be requested to perform jobrelated responsibilities and tasks

other than those stated in this description. Any essential function or requirement of this job will be evaluated as

necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability

as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability

will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal state

and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against

employees applicants or any other covered persons because of race color religion creed national origin or

ancestry ethnicity sex pregnancy sexual orientation gender identity age physical or mental disability

citizenship past current or prospective service in the uniformed services genetic information or any other

characteristic protected under applicable federal state or local law. All VCP employees other workers and

representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and

conditions of employment including but not limited to hiring training promotion discipline compensation

benefits and termination of employment.