Senior Experience Research Consultant
Senior Experience Research Consultant
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Job Description
Were UserTesting a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understandingseeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting you will be empowered to help organizations discover the human side of businesstransforming how they work collaborate innovate and bring new products and experiences to market. This is what inspires us and its how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely and intentionally human.
A trusted company by top brands for 15 years UserTesting recently merged with UserZoom has over 3400 customers in 50 countries including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
As a Senior Experience Research Consultant youll partner with a wide range of organizations to help them build better more usercentered products and experiences using the UserTesting platform. This blended role combines handson research delivery with strategic guidancesupporting customers to scale their research practices amplify the impact of insights and embed user feedback across their teams. Youll design and deliver impactful research coach and upskill customer teams and contribute to the success of Customer Success and Sales partnerships by driving meaningful business outcomes through experience research.
The Team
Youll be part of the Experience Research Services team a global group of skilled researchers and consultants passionate about humancentered design and insights. Our team is a supportive collaborative environment where we share best practices celebrate successes and continuously learn from each other. Youll partner closely with Customer Success Managers and Account Executives across regions to deliver exceptional value to our customers.
What We Are Looking For
Extensive experience in UX research customer insights or research consulting ideally in customerfacing or consulting environments.
Skilled across a broad range of research methods including exploratory evaluative generative and validation techniques.
Expertise with tools such as UserTesting UserZoom Qualtrics Optimal Workshop or similar platforms.
Strong communication and facilitation skills with the ability to present findings lead workshops and build trust with diverse stakeholders.
A consultative mindset tailoring guidance to customer contexts and needs.
Comfort working independently in dynamic fastpaced environments.
Excellent storytelling skillsturning research findings into compelling narratives.
Confidence in advocating for users and influencing decisionmaking across teams.
Experience collaborating crossfunctionally with Product Design Marketing or Customer Experience teams.
Commercial awareness to support customer growth and value expansion.
Dont meet every single requirement but excited about the role We encourage you to apply! Research shows that some groups are less likely to apply unless they meet every qualification. We know diverse perspectives foster innovation and were committed to building a team that represents a variety of backgrounds experiences and skills.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Skill Interview and Stakeholder Interview
Offer Stage
Accommodations
At UserTesting we are committed to providing inclusive and accessible experiences for our candidates. If you require any accommodations or adjustments to fully participate in the interview process please reach out to . If youd prefer to speak with someone directly just let us know!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal EVerify program. Women minorities individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds experiences abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.
Required Experience:
Senior IC
Employment Type
Full-Time
