AVP Process Engineering Lead
AVP Process Engineering Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The AVP Process Engineering Lead isresponsible for development and of process initiatives across WSG leveraging tools where applicable from Six Sigma Lean and Change Management to identify and implement process improvement use combines insurance business knowledge process examination data analysis project/program management to lead improvement initiatives across will leverage your processdriven analytical communication coaching and technical skills to identify define plan and implement transformative projects process enhancements automation and support organizational goals.
Primary Responsibilities:
- Engineer lead and deliver continuous improvement initiatives to stakeholders and business leaders that are compelling motivate drive change create value and drive buyin.
- Orchestrate implementation and change management of solutions within the business;Communicate project status issues and risks to internal and external teams on a regular basis.
- Lead and develop BPO efforts across Westchester Operations.
- Deliver executive level presentations leveraging strong relationships with Sales Underwriting Operations and Claims functions to collect stakeholder input and ensure the adoption of optimized business processes.
- Conduct discovery document current state processes and identify areas of significant opportunity throughout Westchester teams (including underwriting operations risk consulting product etc..
- Leverage analysis feedback channels and process metrics to identify areas of improvement that drive simplified products create repeatable processes streamline/simplify systems improve the customer experience and reduce issues and pain points.
- Identify opportunities to optimize resource throughput and capacity utilization. Develop strategy and longterm organizational plans with executive leadership.
- Create or utilize project and program management tools to understand scope monitor progress identify resources manage and communicate status of multiple workstreams within various projects.
- Create or utilize business process documentation (mapping jobaids etc. to understand process steps interdependencies and applications used to complete transactions.
- Coordinate business owners IT development teams and other relevant stakeholders to define scope requirements design develop test deploy and monitor solutions as needed.
- Establish consistent standards and practices within the team and across Westchester.
- Delegate and assign project support documentation creation and analysis requests within the process engineering team.
Core Competencies
- Clearly convey expectations and provide constructive feedback to coach and grow individual contributors. Leverage effective communication to foster a positive team environment promote collaboration and deliver consistent and timely results to meet or exceed goals.
- Ability to influence at multiple levels on relevant issues and challenges to secure buyin
- Possess learning agility; quickly grasp new concepts and emerging technology proactively seeks out learning and continuously expands expertise.
- Strong analytical and problemsolving skills to properly deconstruct the problem and determine viable solution options using data as a guide.
- Solid capability to execute and delegate tasks with quality within deadlines and a positive impact on customer experience.
- Process orientation with strong attention to detail
- Clear understanding of root cause analysis and ability to suggest creative resolutions.
- Knowledge of digital and automation solutions in the marketplace and how they potentially apply to the insurance industry.
- Robust communications/ presentation skills verbal and written.
- Selfmotivated resultsdriven and wellorganized individual
Qualifications
Education and Experience
- Bachelors degree and 8 years of experience in insurance or another financial services industry
- Insurance experience preferred
- Certified Six Sigma Black Belt Lean Change Management or equivalent training/ certification is a plus.
- Management consulting or small team leadership experienceis a plus
- Experience leading process discovery process analysis process design or process optimization
- Advanced proficiency withMicrosoft suite (specifically PowerPoint Visio MSExcel)
- Agile Waterfall or other project management/environment experience
Required Experience:
Exec
Employment Type
Full-Time
