Work From Home Associate Learning Associate in Customer Channels Performance Solutions

• Are you looking for a challenging role that includes the convenience of working virtually at home Then a Capital One US Card Training Facilitator role may be the role for you! To be eligible for this role candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person when required with at least 24 hours notice.

  • 23060 (Richmond VA)

  • 23320 (Chesapeake VA)

  • 33634 (Tampa FL)

  • 89144 (Las Vegas NV)

  • 75024 (Plano TX)

  • 19801 (Wilmington DE)

Learning Associate Job Description:

• Facilitates both virtual and in person learning experience aligned to industry best practices

• Deliver on identified learning objectives

• Manage challenging classroom situations; oversees performance management of the classroom experience

• Prepare for class in a wellmanaged way following the Virtual Classroom Guide (class setup roster communication logistics technology access etc)

• Integrate business strategy and priorities into delivery as appropriate

• Partner with appropriate stakeholders to include compliance and other specialty projects

• Consult with clients to understand needs and provide recommendations

• Stay current on team meeting materials & updates

• Complete admin. duties as needed (Class Folder Updates Weekly Training Report Completion System access request follow up

• Deliver coaching and feedback to learners

• Able to adapt to different learning styles and technological platforms

What we value:

• Collaboration: You will engage with peers to balance urgency and quality ensuring that our learners have the necessary information tools resources to service our customers .

• Kindness: In our dynamic business environment you will demonstrate understanding and optimism serving as a positive change agent who fosters an inclusive and supportive atmosphere.

• Assurance: You will achieve impactful results that enhance the skills and expertise of millions of customersinstilling a sense of trust in our training processes.

Some Travel may be required.

Basic Qualifications:

• High School Diploma GED or equivalent certification
• At least 2 years of experience facilitating training
• At least 2 years of experience in Microsoft Office or Google Suite

Preferred Qualifications:

• At least 2 years experience using facilitator tools such as Zoom Snag It and virtual training tools

• At least 3 years of experience facilitating training

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps with 10 Mbps preferred

  • To validate ISP speeds from a Chrome browser go to type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider speed and service package from the associate. Requirements are subject to change as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty 60 days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond VA) 23320 (Chesapeake VA) 33634 (Tampa FL) 89144 (Las Vegas NV) 75024 (Plano TX) or 19801 (Wilmington DE) and report in person when required with at least 24 hours notice.

We are unable to consider applicants who:

• Do not maintain networkcompatible internet access

• Live or work beyond the 100 mile radius of their dedicated location or

• Live or work in the state of California.

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).