Technical Account Manager

Team Description

Pendos Technical Account Managers play a crucial role by providing proactive strategic and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization. Technical Account Managers connect business goals to the solutions in the Pendo platform. They collaborate with enterprise strategic and atrisk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives. Partnering with the Technical Account Managers ensures the of current and future business outcomes to accelerate return on investment and expansion.

Pendo TAMs work on all products and Partner with CSMs AD and others to make the customer successful.

Role Responsibilities

Own a book of business who have purchased TAM Service

• Learn all Pendo Products
• Create strong customer relationships at all levels
• Create strong internal relationships
• Consult on the Pendo product to deliver customer outcomes
• Impact ROI for assigned customers
• Showcase the value of Pendo
• You will be an internal advocate

Qualifications

• 2 years of technology implementation technical consulting or dedicated technical support
• 4 years in a customerfacing technical role preferably with a SaaS B2B company
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies

Preferred Qualifications

• Bachelors degree or equivalent work experience
• Basic CSS HTML or similar web technologies
• Sales Engineering experience a plus
• Technical writing experience a plus

Pendo Description:

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software.

Come join one of the fastestgrowing startups supported by bestinclass institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendos future. Our culture is passionate dynamic and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.

Accessibility

Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry and are one part of many compensation benefits and other reward opportunities we provide.

The expected base salary range for this role in the following location is:

London

Individual pay rate decisions including offers made within and over the expected salary range are based on a number of factors including qualifications for the role experience level skillset and balancing internal equity relative to peers at the company.

#LI Hybrid #LI BL1