Third-Party Administrator Relationship Manager
Third-Party Administrator Relationship Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The ThirdParty Administrator (TPA) Relationship Manager is responsible for managing the strategic operational and service relationships with multiple TPAs within Chubb/Combined as well as actively seeking new potential relationships. Serve as subjectmatter expert on partner contract terms servicelevel agreements (SLAs) and highlevel processes. Assist with complex escalations service issues project prioritization and collaborating with TPAs on solutioning issues for our clients in a way that maintains our organizations brand integrity while leveraging partners resources. This role will interact closely with sales legal compliance and various internal and external partners.
RESPONSIBILITIES
- Own stewardship of all assigned TPA business relationships
- Seek out potential new partnerships to offer improved or new services to our clients solutions to current functional gaps or drive competition
- Shepherd and coordinate new relationships with TPAs through necessary channels contract negotiations and risk review
- Assist with complex service issues escalations and additional coordination for assigned TPAs
- Effectively partner across Chubb/Combined in order to drive resolution to complex service issues
- Ensure TPA of services technology and work products align with expectations and ensure appropriate penalties are assessed if needed
- Create and maintain profiles of assigned TPAs which outline services fees strengths weaknesses and when each would be recommended
- Assist with coordination of onboarding of new clients to TPAs
- Ensure process maps and documentation are kept up to date. Create any needed documentation when gaps are identified or new processes are created.
- Establish and maintain sufficient strategies measurements and reporting for TPA effectiveness efficiency and performance
- Reconcile track and balance all assigned TPA invoices to ensure accuracy of billing and payments
- Ensure successful onboarding of new vendor partners through coordination of Third Party Information Risk Management (TPIRM) and ThirdParty Cyber Risk (TPCR) processes
- Validate all TPA partners maintain and provide standard data security reporting such as System and Organization Controls (SOC) and Standardized Information Gathering (SIG) Lite
- Serve as subjectmatter expert of partner services including contract terms fees processes and SLAs including facilitating meetings with impacted business areas to ensure TPAs are delivering satisfactory performance and adjusting as needed
- Understand Chubb/Combined operational processes and internal client needs
- Communicate TPA partner deliverables results updates and changes to relevant stakeholders
- Collaborate with TPAs on enhanced or new functionality to meet business or client needs
- Maintain project and enhancement list for each TPA partner and own prioritization including coordination with impacted business areas
- Represent TPA interests within Chubb/Combined
- Represent TPA team as needed such as representing for organizational projects testing and other initiatives
- Support compliance needs and risk audits as needed
- Attend TPA onsite visits and participate in all mandatory in office training meetings etc.
- Approach role with a continuous improvement mindset looking to identify and implement organizational process solutions
- Perform other duties as assigned
SKILLS AND COMPETENCIES
- Excellent interpersonal and communication skills (both verbal and written) confident presence strong team player diplomatic and flexible with the ability to listen well persistent and patient in endeavoring to fully understand customer needs supporting and encouraging approach
- Ability to structure and manage work across multiple functions & locations
- Ability to influence and build consultative trustbased relationships
- Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
- Ability to research and solve problems with moderate supervision
- Ability to prioritize and manage customer and partner expectations accordingly
- Solid project management skills with focus on problem solving
- Ability to multitask in an extremely fast paced environment
EDUCATION AND EXPERIENCE
- 4year college degree or equivalency strongly preferred; equivalent work experience may substitute
- 3 years of group benefits insurance industry experience preferred
- Experience working with Compliance Risk Management Procurement and Data Security is a plus
- At least 3 years with direct experience managing an insurance TPA relationship
- Proficient in MS Office including Outlook Word Excel & PowerPoint
Required Experience:
Manager
Employment Type
Full-Time
