Customer Support Technical Support Remote South Africa -
Customer Support Technical Support Remote South Africa -
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Success Technical Support Specialist
Location: Remote FullTime Offshore with an American Client
About Us
We re on a mission to help retail banks thrive in a digitalfirst world. As digital transformation accelerates our technology empowers small and midsized financial institutions across the U.S. to build and maintain longterm relationships with their customers. We serve millions of Americans by modernizing how banks communicate engage and grow.
We re a wellfunded highgrowth startup building the leading communication platform for retail banking and we re looking for a Customer Success Technical Support Specialist to join our growing team.
About the Role
This role sits at the intersection of customer care and technical troubleshooting. You ll serve as the first line of support triaging and resolving customer issues across mobile and web platforms while helping reduce engineering load. If youre a proactive problemsolver who enjoys working with technology and helping customers we want to hear from you.
Key Responsibilities
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Serve as the first point of contact for incoming technical support tickets via Atlas.
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Troubleshoot issues across Reactbased web apps and Android/iOS mobile platforms.
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Perform firstline diagnostics and resolve issues where possible before escalating to engineering.
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Collaborate with product and engineering teams to report bugs usability challenges and customer feedback.
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Keep internal knowledge bases FAQs and troubleshooting documentation up to date.
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Ensure prompt empathetic and effective communication with customers at every step.
What You Bring
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2 years in technical support or technical customer success roles ideally in a SaaS or mobilefirst environment.
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Strong troubleshooting skills with knowledge of React Android and iOS environments.
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Familiarity with ticketing systems (Atlas is a plus).
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Experience working with technical integrations data migrations or onboarding workflows.
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Understanding of APIs webhooks and backend integrations across platforms.
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Exposure to AWS services (e.g. S3 EC2 Lambda CloudWatch).
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Ability to investigate issues across interconnected systems including thirdparty platforms.
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Excellent written and verbal communication skills.
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Selfstarter with strong organizational and prioritization abilities in fastmoving environments.
Bonus Points For
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Familiarity with REST APIs Chrome DevTools or basic debugging techniques.
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Experience working with structured data formats (JSON XML CSV).
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Exposure to ETL workflows or system integration support.
Why You ll Love It Here
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Opportunity to make a real impact supporting missioncritical software.
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Collaborate with a highperforming supportive team.
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Exposure to modern technologies and scalable SaaS infrastructure.
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Flexible remote work environment with opportunities for growth into technical or leadership paths.
Employment Type
Remote
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
