Training Manager Product amp Customer Experience
Training Manager Product amp Customer Experience
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1 Vacancy
Job Description
At Polestar we dont just drive innovation in our cars our entire business model is different from our competitors. Were looking for a creative innovative experienced and handson professional to develop and maintain the commercial training strategy for Polestar in North America.
Let us describe the challenge we offer
The Training Manager will manage and oversee all things revolving around our customer in North America. You will be an expert facilitator with a passion for engaging you audience across sales customer experience and product training. You will be responsible for driving our learning experience develop engaging content and deliver a bestinclass experience for our retail partners and Customer Experience Center. In this role you will ignite your passion through developing transforming and delivering innovative operational training for our customerfacing personnel at Polestar. The Training Manager will drive North American market needs while collaborating closely with Polestars global headquarters in Gothenburg Sweden.
This position will require 15 20 overnight travel throughout North America.
What youll do
- Lead the design development and implementation of engaging and comprehensive training programs across various teams including technicians sales staff and customer experience center staff.
- Ensure alignment of all programs and initiatives with company objectives industry standards and regulatory requirements.
- Facilitate training sessions both inperson and virtually across our U.S. & Canadian markets providing handson demonstrations workshops and interactive learning experiences to ensure the effective transfer of knowledge.
- Continually assess training effectiveness and modify approaches as necessary to improve learning outcomes and evaluate the skills and competencies to identify business needs and areas for improvement.
- Track progress and performance through evaluations tests and feedback ensuring continuous development for all internal and external staff.
- Provide training recommendations and solutions to support business goals and objectives.
- Foster a collaborative learning environment by encouraging knowledge sharing across teams.
- Manage the training budget ensuring that resources are allocated efficiently and training programs are costeffective.
- Source and manage external training resources vendors and consultants when necessary for all training events and initiatives.
- Stay current with automotive trends technologies and best practices to integrate into training materials.
Who you are
- 5 7 years of experience in a training role with a focus on consumer facing or technical training.
- Previous experience working in automotive for a premium OEM highly desirable.
- Exceptional communication and presentation skills with the ability to explain complex concepts clearly.
- Demonstrated ability delivering training and individual coaching sessions in a retail environment.
- Experience designing developing and delivering training programs both inperson and remotely.
- Ability to assess learning outcomes and adjust training strategies for continuous improvement.
- Familiarity with learning management systems (LMS) and other elearning tools is a plus.
- You are a natural at coaching others with the ability to motivate and inspire an audience.
- Excellent organizational skills and attention to detail when managing competing projects and priorities.
- Demonstrated experience analyzing customer data and insights which ensure that the customer journey and experience is at the heart of everything we do
- A passion for automotive technology and customer service excellence.
- Strong knowledge of EV products services and industry standards.
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climateneutral by 2040 is just as important to us as being inclusive diverse and innovative. Together we are creating collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand determined to improve the society we live in.
Is this you If you are interested in joining the Polestar family dont wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey Which is electric by the way...
#LIES1
Employment Type
Full Time
