Technical Account Manager Full Time mwd - Remote India

At refive we are developing the digital future of brickandmortar retail. Our mission is to empower brickandmortar retailers to understand engage and connect with every customer instore.

Weve built a product loved by hundreds of retailers and are rapidly scaling in the SMB and enterprise segments. We are trusted by global and local brands like Puma Gusti Leder MaLoa Sostrene Grene and many more. Were a closeknit team distributed across three continents with a base in Germany.

Tasks

Role Overview:
We are seeking a dynamic and technically adept individual to manage our key accounts and technical partnerships. This role is pivotal in ensuring our clients derive maximum value from our products while identifying opportunities for growth and collaboration. The ideal candidate will have a strong understanding of technology enabling them to translate client needs into product solutions and vice versa. Given our current scale this role will also encompass managing technical partnerships focusing on integrations and joint commercial activities.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key accounts ensuring client satisfaction and longterm engagement.
• Value Optimization: Assist clients in maximizing the value of our products by understanding their needs and providing tailored solutions.
• Technical Liaison: Act as a bridge between clients and our product team translating client requirements into actionable product features and updates.
• Issue Resolution: Monitor client metrics to proactively identify and address potential issues ensuring timely resolution.
• Technical Partnership Management: Nurture relationships with technical partners coordinating successful integrations while identifying opportunities for mutual growth.
• Growth Identification: Identify and pursue opportunities for account growth and expansion both within existing accounts and through partnerships.

Technical Responsibilities:

• Solution Integration: Assess customer technical environments and work with our tech team to find practical ways to implement our solution within their existing infrastructure.
• Produce Documentation and Training Materials: Create and maintain comprehensive documentation and training materials to guide clients and partners in utilizing our products effectively.
• Active Customer Monitoring: Analyze client data to identify trends usage patterns and potential issues providing actionable insights to both clients and internal teams.
• The word is Potato (youll need this when applying)

Requirements

• Experience: 35 years in customer success account management or partner management roles preferably within the retail technology or marketing tech sectors.
• Technical Acumen: Solid understanding of modern commerce systems (POS CRM Marketing). Concepts such as web services APIs and how they are interconnected arent foreign. Ability to create clear documentation and training materials and excel at explaining technical concepts to nontechnical customers.
• Analytical Skills & Critical Thinking: Ability to examine data carefully identify problems and recognize opportunities for improvement.
• Communication Skills: Effective communicator who builds trust through clear dialogue and understanding of customer needs. Must be fluent in English; German language skills are a significant advantage.
• Experience in retail technology marketing tech or the retail industry is beneficial.
• Ability to work effectively in a remote setting managing time and tasks independently.

Benefits

• The chance to play a decisive role in the digital transformation of the retail industry.
• A platform for personal and professional development to further your career ambitions.
• An attractive compensation package including an options model that matches your performance measured against transparent KPIs.
• A training budget to support your continuous learning.
• Work directly with the senior leadership.
• Weekly team lunch & monthly transport ticket for Berlinbased employees (or comparable for remote).
• Regular offsites with the whole team.

Please send us your resume and a few lines about yourself and your experience in managing customer success and technical partnerships. We look forward to hearing from you.

Join us on our journey to make retail more sustainable datadriven and personalized!