Customer Success Specialist Tech Startup
Customer Success Specialist Tech Startup
Posted on :
30-04-2025
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1 Vacancy
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Job Description
We are looking for a dynamic and customercentric individual to join our Customer Success team. and nbsp;
About Rankbreeze:
Rankbreeze is a SaaS company that helps shortterm vacation rental managers (Airbnb hosts) increase revenues and bookings through listing optimization dynamic pricing and market data.
Were a remote team of gogetters from all corners of the globe with a passion for driving results and creating better experiences for our clients. If you love working in a fastpaced innovative environment with a team that values your contributions youll love it here!
Role Overview:
Were looking for a motivated and nbsp;Customer Success Manager and nbsp;to help our growing team scale our product support.
Youll be key in and nbsp;supporting new and amp; existing users and nbsp;with your product expertise and ensuring their property listings perform optimally.
If you enjoy and nbsp;helping users learn software products coordinating between teams managing timelines and constantly improving processes this role is for you!
This position is ideal for someone whos techsavvy thrives in fastpaced environments and is passionate about delivering and nbsp;highquality service experiences.
This role is set as a longterm independent contractor position.
Why Join Rankbreeze
- Be part of a growing Canadian tech company with a global reach.
- Work in a flexible remote environment.
- Enjoy continuous opportunities for professional growth.
Key Responsibilities include but are not limited to:
- Client Onboarding and amp; Success: and nbsp;Guide new clients through a seamless onboarding process with our software platform setting up their listings for success.
- Ongoing Customer Support: and nbsp;Act as the main point of contact for clients addressing questions about software and services as the product expert while maintaining high customer satisfaction.
- Project Coordination: and nbsp;Coordinate bug reports and feature requests between operations support and development teams. Manage timelines and coordinate efforts between teams of writers editors and clients to ensure smooth of services.
- Service Management: and nbsp;Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.
- Process Improvement: and nbsp;Identify ways to improve project workflows and service processes contributing to overall efficiency and client success.
- Performance Monitoring: and nbsp;Regularly analyze and report on client performance metrics ensuring consistent improvements and identifying opportunities for growth.
Were Looking For Someone Who Has/Is:
- Minimum 1 year in customer service ideally in a startup or technology environment.
- Familiarity with Airbnb and the vacation rental market.
- Techsavvy proficient in using support software and quick to learn new tools and systems.
- Forwardthinking intuitive and actionoriented.
- Detail oriented highly organized and able to manage multiple projects simultaneously.
- Personable with exceptional communication skills (written verbal and in video).
- Strong problemsolving abilities and a customerfocused mindset
- Able to thrive in a fastpaced startup environment.
- Fluent in English.
Schedule:
- Flexible work hours (must overlap with the North American time zone)
- Monday Friday
- Weekends as needed
Benefits:
- Growth opportunities
- Remote work environment
- Collaborative and fun team
- Public holidays off
- Vacation accommodation benefits
How to apply:
- Answer all the questions within this job posting. Include the word banana as part of your response in a fun and unique way. This helps us understand that youve read this section before applying.
- Submit your resume a cover letter explaining your interest and suitability for the role and any relevant work samples or references.
- Submit preinterview answers here: love to hear from you! Join Rankbreeze and help our team unlock their full potential.
* Only successful applicants would be contacted.
Employment Type
Full Time
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