Consultant Query Management
Consultant Query Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To provide quality first line resolution to internal and external customers by delivering a multimedia Contact Centre service across the Standard Bank Group. To contribute to the achievement of business objectives by meeting agreed customer service levels productivity and other targets.
Qualifications :
Minimum Qualifications
Matric
Experience Required
Minimum 34 years
Knowledge of HC processes and procedures. Basic understanding of the customer service industry.
Additional Information :
Behavioural Competencies:
- Articulating Information
- Checking Things
- Embracing Change
- Following Procedures
- Generating Ideas
- Interacting with People
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Showing Composure
- Team Working
- Upholding Standards
Technical Competencies:
- Benefits and Compensation Administration
- Electronic Communications & Devices
- Knowledge of P&C Policies & Procedures
- Payroll Administration
- P&C Operations
- People & Culture Systems
- Query Resolution
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
