Customer Service Officer - Collections
Customer Service Officer - Collections
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Job Description
Join our dynamic Collections team where youll play a crucial role in supporting customers experiencing financial difficulties. We are committed to providing empathetic professional and timely service to our diverse customer base. If you are passionate about helping others and thrive in a fastpaced environment we want to hear from you. You will attract a salary of 24525.
What youll be doing:
- Building rapport quickly with customers over the phone
- Identifying vulnerable indicators and treating customers with empathy
- Managing your time effectively to deliver on promises made to customers
- Providing accurate compliant and timely service
- Handling sensitive and complex situations with care
- Maintaining relationships with internal and external customers
- Collating and analysing information to make informed decisions
- Using customer feedback to improve working practices
Qualifications :
Who were looking for:
- Computer literate with proficiency in Microsoft Office
- Strong verbal and written communication skills
- Excellent attention to detail
- Previous experience in financial services preferred
- Experience with direct customer interaction either facetoface or by phone
- Ability to work well within a team environment
- Commitment to personal development and staying uptodate with industry requirements
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including parttime termtime and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
