Sr Specialist Client Service Delivery

POSITION SUMMARY

The Sr. Client Service Delivery Specialist provides office support This role is responsible for directly coordinating SGS consumer products testing inspection factory audit and other services both domestically and globally. This role focuses more on larger clients.

JOB FUNCTIONS

• Receive service requests from clients sales and account management teams for the local and global operations
• Ensure proper documentation and order processing
• Opens orders and quotations in Systems
• Set up new accounts issue credits and rebills as required
• Communicate client order concerns to the client Sales and Account Management teams as required by account SOP or other defined client requirements
• Meet assigned account and team revenue goals and key performance indicators (KPIs) on assigned accounts as defined by management
• Pursue each outstanding client need (open quotations service requests etc. until closed
• Identify and respond to client inquiries/needs via phone and email
• Process paperwork for a new client set up0Notify client of missing paperwork or prepayment
• Notify Sales Account Management Team and Clients of service delivery delays
• Work in conjunction with Account Management Team for onboarding of vendors to Program Accounts
• Escalates nonroutine orders inquiries or service delays concerns or issues to Client Service Manager for resolution
• Coordinates invoicing
• Adheres to internal standards policies and procedures
• Performs other duties as assigned

Qualifications :

Education & Experience

• Bachelors Degree
• 3 years global client services experience in the following areas Laboratory Technical Business Shipping or Project Management
• OR equivalent combination of education and experience
• Creative thinking skills for problemsolving to address customer requirements and expectations within project deadlines
• Ability to establish effective working and team relationships with internal and external stakeholders in a collaborative manner
• Highly motivated dependable and detailoriented with a proven ability to generate a high level of customer satisfaction
• Microsoft Office (Word Excel PowerPoint) advanced user level proficiency and knowledge of webbased databases required

Additional Information :

Benefits

• Competitive salary.
• Comprehensive health dental and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic collaborative work environment.
• Access to cuttingedge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop kneel crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional information

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability please callfor assistance and leave a message. You will receive a callback.  Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

No

Employment Type :

Fulltime