Performance Program Manager
Performance Program Manager
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Job Description
The Performance and Program Manager supports the Director of Performance and Program Management in executing key initiatives and programs at Visa. The role will be responsible for the adoption operation and performance of consumer products and valueadded services (VAS) across the ecosystem. The Program Manager will work with the stakeholders and participants to deliver on the overall program workstreams milestones objectives and key deliverables and timeline and will support the therein.
Day to day responsibilities
- Supporting the Performance and Program Director ensure Visas key initiatives programs are successfully delivered
- Track and deliver key milestones workflows performance RAIDs and highlight any additional corporate risks that needs to be tracked at the enterprise level
- Develop and maintain process and artifacts for best practices in product operations and client service.
- Identify challenges and dependencies and report them to program management for resolution.
- Manage deliverables and improve daily processes for projects and product delivery activities.
- Partner with Product GTM teams Product Management Client Services Compliance Technology and Risk teams (not exhaustive) to ensure consistent practices are followed.
- Drive and support regional updates to the EU program steerco and support requests for subinitiatives or formal requests for direction.
- Work with Service Experience consultants and Product SMEs on introduction and implementation of processes to monitor optout waiver and other exceptions driven processes.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
- Professional experience in PMO for network product operations product delivery or large complex projects in a matrix organization
- Educated to degree level or equivalent
- Certified Project and / or Programme management
- Ability to work independently and follow complex programs in a fastpaced environment.
- Excellent problemsolving and communication skills.
- Selfmotivated and adaptable to constant change.
- Experience working in an agile environment is a plus.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
