Guest Service Associate - Front Office
Guest Service Associate - Front Office
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of daytoday administrative and operational issues.
- Adhere to the Procedures & Standards Manual.
- Answering telephone calls as well as screening and forwarding calls.
- Scheduling and confirming appointments meetings and events.
- Welcoming and assisting visitors in a friendly and professional manner.
- Handling basic inquiries and sorting mail.
- Copying scanning and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other administrative tasks if required.
- Check guests in and out of their rooms.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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