Customer Care Agent
Customer Care Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and customeroriented individual to join our Customer Care team as a Customer Care Agent. The primary responsibility of this role is to provide exceptional support to our customers by efficiently managing orders handling interactions with both B2B and B2C clients providing logistics assistance and offering technical support to clarify solutions related to orders placed by Somfy Romania customers.
Responsibilities:
- Efficiently manage orders process to both B2B and B2C customers ensuring accuracy and timely fulfillment.
- Integrate incoming orders into ERP/CRM systems ensuring seamless data flow and accuracy throughout the order processing lifecycle.
- Maintain communication with intragroup entities for smooth logistic flows.
- Address logistics issues with partners and sales representatives seeking solutions.
- Provide product recommendations information and consulting to partners.
- Analyze and improve service processes related to acquisition logistics and invoicing.
- Maintain connections with loyalty program partners and manage Somfy Marketplace platform.
- Prepare reports for management and assist with documentation preparation.
- Provide logistic sales and technical product information to the local team.
- Handle complaints and participate in finding solutions.
- Participate in professional training and maintain professional conduct.
- Collaborate with management to achieve common KPIs and objectives.
Qualifications :
- Previous experience in a customer service or customer care role is preferred.
- Strong organizational skills with a keen attention to detail.
- Excellent communication skills both verbal and written.
- Strong problemsolving abilities with a customercentric approach.
- Ability to multitask and prioritize tasks effectively in a fastpaced environment.
- Proficiency in Romanian language and English B2 level.
- Familiarity with using CRM/ERP systems (Saleforce/SAP) and other relevant software.
- Knowledge of logistics processes and technical support concepts is an asset.
- Bachelors degree or equivalent experience is preferred.
Additional Information :
- Competitive salary tailored to your experience along with a performancebased bonus.
- Attractive benefits package.
- Health insurance after probation period.
- International environment and friendly atmosphere.
- Professional support and sharing best practices.
- Opportunities for continuous development career advancement and personal growth.
- Work on exciting innovative projects that make a real impact.
- Interesting team building activities.
The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
