Senior Experience Researcher
Senior Experience Researcher
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Salary Not Disclosed
1 Vacancy
Job Description
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a bestinclass hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.
About the Research Team
We are a highperforming tightknit team of embedded researchers who work closely with crossfunctional product partners to deliver outstanding experiences for our users. Our researchers tackle complex challenges generating insights that shape both product strategy and user experience. Were a nimble everevolving group that learns from one another and our collaborators to refine our methods stay ahead of industry trends and push the boundaries of whats possible in UX.
About the Role
As a Senior UX Researcher on Thumbtacks New Hiring Experiences team youll be at the forefront of discovering whats nextusing creative iterative research approaches to bring clarity to ambiguity and guide earlystage product direction. You wont just conduct research; youll play a key role in shaping bold strategic bets and influencing how we build dynamic complex user experiences. Youll collaborate closely with product design engineering data science and other disciplines to move quickly learn deeply and build with purpose. This role is essential to making sure our innovation efforts are not only fast and inspiredbut grounded in real user needs.
What youll do
- Lead fastpaced mixedmethod research to inform earlystage product strategy and uncover new opportunities.
- Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.
- Partner closely with design product and engineering to rapidly test concepts iterate on ideas and shape MVPs.
- Synthesize findings into compelling stories that influence decisions and inspire bold innovation.
- Champion user needs across the team ensuring both customers and pros are at the center of what we build.
In order to be successful you must bring
- 810 years of experience conducting user research in fastpaced crossfunctional product environments
- A strong foundation in both qualitative methods (mixed methods is a plus) with the ability to select the right approach for complex evolving product questions
- A track record of shaping product strategy and influencing decisions through compelling actionable insights
- Excellent communication and storytelling skills with experience tailoring insights to diverse audiences including product design engineering and leadership
- A creative solutionsoriented mindset and the ability to operate independently in ambiguous 0to1 product spaces
- Proficiency with industrystandard research tools (e.g. UserTesting Qualtrics Dscout) and comfort working alongside data science teams or conducting lightweight inproduct surveys
- A degree in HumanComputer Interaction Psychology Anthropology or a related fieldor equivalent practical experience in applied research.
#LIRemote
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .
If you are a California resident please review information regarding your rights under California privacy laws contained in Thumbtacks Privacy policy available at .
Required Experience:
Senior IC
Employment Type
Full Time
