Customer Success Manager US Based
Customer Success Manager US Based
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Salary Not Disclosed
1 Vacancy
Job Description
Job description
About Qualifyze
Founded in 2019 Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry trusted by over 1200 pharmaceutical and healthcare companies globally.
Our digital suite of solutions connects manufacturers suppliers and a global network of more than 250 auditors and quality experts.
With a track record of over 3000 audits across 85 countries and the largest and most accurate supplier network and data analytics tools Qualifyze stands as the allinone partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.
Aftersecuring a seriesB fundingin September 2024 Qualifyze is now focused on expanding to the US market.
Role Overview:
The Customer Success Manager will serve as a trusted partner to our clients helping them achieve their business goals through Qualifyzes subscription and SaaS solutions. By focusing on value delivery and measurable outcomes youll play an integral role in ensuring customer satisfaction retention and growth. Working closely with the Sales Team youll blend industry knowledge datadriven insights AI first tools and relationshipbuilding expertise to address customer needs and position Qualifyze as their goto solution for risk management and supplier audits.
Main responsibilities
As a key member of the Customer Success team at Qualifyze you will own the postsale relationship with strategic accounts ensuring customers realize the full value of our platform while driving retention and growth. Your responsibilities will span five core areas:
Strategic Account Management
Youll work closely with Sales to align on account goals plan joint strategies and ensure a seamless customer experience. Your role will include managing credit consumption effectively driving engagement and maintaining high levels of customer satisfaction.
2. Relationship Building & Customer Advocacy
Establish and nurture strong relationships with key stakeholders. Through proactive engagement youll uncover business challenges identify opportunities and position Qualifyze as a trusted partner. Internally youll serve as the voice of the customersharing insights that help refine our product and service offering.
3. Value Delivery & Business Impact
Design tailored success plans with clear outcomes timelines and success metrics. Leverage CRM data analytics and conversation intelligence tools to track impact demonstrate ROI and surface opportunities for deeper engagement or expansion.
4. Retention & Growth Enablement
Youll own renewal readiness and consumption strategies identifying risks early and acting to protect and grow account value. Lead regular business reviewsquarterly or annuallyto celebrate results address gaps and reset priorities in alignment with customer goals.
5. Collaboration & Operational Excellence
Work crossfunctionally with Product Sales and Support to deliver a cohesive customer journey. Contribute to internal enablement by improving processes sharing best practices and maintaining accurate CRM records to support performance tracking and forecasting.
Job requirements
Proven Experience: A background in Customer Success Account Management or a similar clientfacing roleideally within a SaaS or recurring revenue model. Experience in the pharmaceutical or life sciences sector is a plus though not essential.
Analytical Mindset: Ability to connect customer goals with actionable plans and deliver clear business outcomes. Comfortable using data to drive decisions optimize performance and inform strategy.
Strong Communicator: Exceptional interpersonal and presentation skills. Able to build trust with senior stakeholders and adapt messaging across audiencesfrom daily users to executive sponsors.
Problem Solver with Agility: Confident navigating complex challenges and designing scalable practical solutions. Embraces change thrives in fastmoving environments and is eager to explore new tools such as AI and conversation intelligence platforms.
Collaborative & GrowthOriented: A team player who values crossfunctional collaboration and knowledgesharing. Open to mentoring peers and contributing to a culture of continuous improvement.
What do we offer
Flexible schedules throughout the year.
All standard U.S. federal holidays are observed with additional state holidays recognized where applicable.
Health insurance fully covered for employees including dental and vision.
All necessary work equipment provided (laptop headphones etc..
Two official company events per year to celebrate our success and connect in person.
Individual coaching and mentoring to support your personal and professional growth within Qualifyze.
At Qualifyze we actively support the power of diversity uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into will encourage you to bring your authentic self to work fostering an inclusive environment where everyone belongs and feels heard.
Congratulations!
You have successfully submitted your application.
Required Experience:
Manager
Employment Type
Full-Time
