Automotive Service Advisor
Automotive Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Rochester Motor Cars has an immediate need for a Service Advisor. As a Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be wellversed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality.
Benefits
- 401KPlan
- Medical and Dental
- PTO
- Employee/Family discounts and purchase plans
Responsibilities
- Oversee flow of ServiceLane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure that the daily inventory of technicians time is consistently sold to service customers.
- Lead a team of technicians and distribute work between them efficiently
REQUIREMENTS:
- Organized and friendly personality
- Strong ability to multitask
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance.
- Valid Drivers License
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drugfree work environment. Applicants must be willing to submit to a preemployment background check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
