Engagement Manager - San Francisco
Engagement Manager - San Francisco
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USD 240000 - 240000
1 Vacancy
Job Description
About the Team
The Engagement Management team ensures the successful postsales deployment and value realization of ChatGPT Enterprise and other OpenAI products for customers acrossindustries. Engagement Managers collaborate closely with Sales Technical Success and Product teams to deliver exceptional AI experiences and measurable business results. Our customers include large enterprises startups digitally native organizations and government entities. As an Engagement Manager youll help companies transform their business by adopting solutions that make use of our newest most exciting models.
About the Role
We are seeking an Engagement Manager to lead timebound strategic implementations and drive adoption and value of ChatGPT Enterprise. You will be responsible for understanding our customers needs and delivering an excellent experience. Success will be measured by customer activation and adoption live production deployments and customer satisfaction. You will partner with Sales Solutions Engineering Solutions Architecture and Product teams.
This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will:
Deliver exceptional customer outcomes as demonstrated by production customer deployments increased adoption and customer satisfaction.
Define and manage structured timebound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success.
Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions
Codify best practices guides and FAQs based on interactions with customers.
Gather and relay customer feedback to internal stakeholders and identify themes across customers to incorporate into product planning.
Collaborate closely with the Sales team to ensure seamless handoff between pre and postsale and for ongoing relationship management.
Youll thrive in this role if you:
Have 6 years of experience in customerfacing roles engaging Clevel technical audiences with complex global organizations.
Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes.
Possess exceptional presentation and communication skills particularly when engaging with executives and leaders.
Have a humble attitude an eagerness to help others and a desire to pick up whatever knowledge youre missing to make both your team and our customers succeed.
Operate with high horsepower have strong problemsolving skills are adept at frequent context switching effectively manage working on multiple projects at once with expansive ownership and ruthlessly prioritize.
Have a solid track record of delivering and scaling an exceptional customer experience.
Are personally committed to fostering the safe and ethical evolution of AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that generalpurpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race religion national origin gender sexual orientation age veteran status disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via thislink.
OpenAI Global Applicant Privacy Policy
At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Required Experience:
Manager
Employment Type
Full-Time
