Event Services Manager - Hilton Anaheim
Event Services Manager - Hilton Anaheim
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Job Description
EOE/AA/Disabled/Veterans
TheHilton Anaheimislocated just one mile from Disneyland and across from the Anaheim Convention Center this property has over 1500 rooms 140000 square feet of banquet space and 5 dining outlets. Theyare also in the process of beginning a completemultimillion dollar renovation!
As Event Service Manager you will be responsible for event between the hotel and the customer during the meeting or event.
What will I be doing
As Event Service Manager you will be responsible for event between the hotel and the customer during the meeting or event. Act as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the onsite event. Successful achievement of this goal will ultimately result in a major contribution to the rebooking of the business for future dates. Maximizes revenues through effective upselling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.
Specifically your essential functions will be to perform the following tasks to the highest standards:
- Provide direction and supervision to affected departments and team members during the of meeting and/or event.
- Directly serve on site group and catering customers in a proactive manner.
- To organize plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone email written documents or in person.
- Demonstrate knowledge of job systems products booking systems and processes.
- Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs
- Regular attendance
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Hourly Range rate for this position is $26.00$31.00 and is based on applicable and specialized experience and location.#LIJL2
Required Experience:
Manager
Employment Type
Full-Time
